topic Re: Billing in Get your taxes done using TurboTax

Billing

Michael Heeb — Sun, 24 Nov 2019 19:55:16 GMT

TurboTax has billed me twice for this years tax forms.

Once to my Citi Card account --------------Visa ending in --8241 $74.89 11/15/2019

A second billing to Citi Card account ---Master Card ending in 8522 $74.89 11/06/2019

How do I get one of the charges eliminated ?

Michael Heeb

[phone number removed]

Re: Billing

DoninGA — Sun, 24 Nov 2019 20:02:12 GMT

All billing issues have to be handled by TurboTax support.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Billing

Critter — Sun, 24 Nov 2019 23:14:03 GMT

Sounds like you have 2 Advantage accounts ... you can put in for a refund online for one and while you are there cancel the account so this doesn't happen again next year.

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

And here's an online refund request form. Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: Billing

Gene-935 — Sat, 04 Jan 2020 03:01:52 GMT

I mistakenly ordered 2 deluxe downloads for 2019

Re: Billing

AshleyLO — Wed, 08 Jan 2020 17:09:15 GMT

To speak with one of our Customer Service Specialists for assistance with this issue, please see the following TurboTax FAQ: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632