topic Where is my 2019 tax software? It was shipped on 11/13/2019. Today is 11/22/19. I think it is lost in mail, so what do I do now? in Get your taxes done using TurboTax

Where is my 2019 tax software? It was shipped on 11/13/2019. Today is 11/22/19. I think it is lost in mail, so what do I do now?

pepple-barbara — Fri, 22 Nov 2019 21:17:35 GMT

None of the automated answers remotely apply to my question. How do I speak with a real person?

Re: Where is my 2019 tax software? It was shipped on 11/13/2019. Today is 11/22/19. I think it is lost in mail, so what do I do now?

DoninGA — Fri, 22 Nov 2019 21:27:48 GMT

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Where is my 2019 tax software? It was shipped on 11/13/2019. Today is 11/22/19. I think it is lost in mail, so what do I do now?

Critter — Fri, 22 Nov 2019 21:53:40 GMT

Not that you should be in a big rush to get the unfinished buggy program ... if you are an advantage member you can download it now ...

See this TurboTax support FAQ on when to expect your Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

When can I expect to receive my TurboTax Advantage order?

TurboTax Advantage downloads for tax year 2019 will start releasing on November 5 and the CDs will be shipped between November 14 and 22. Check your order status here.

If you ordered TurboTax on a CD, you can also get the downloadable version after it releases in early November. To access, sign in to your TurboTax Advantage account and select Downloads.