topic I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania? in Get your taxes done using TurboTax

I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

55401 — Sun, 17 Nov 2019 12:00:19 GMT

Re: I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

Critter — Sun, 17 Nov 2019 12:45:27 GMT

Is your computer able to handle the program ?

Here are the system requirements to install Turbo Tax for Windows…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

Here are the system requirements to install Turbo Tax for MAC…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

Online version system requirements

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...

Use this download link to retrieve your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Or this one : https://shopping.turbotax.intuit.com/app/downloads

If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account. To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

amandhillon1 — Wed, 25 Nov 2020 04:27:16 GMT

Did you get this problem resolved? I am having the same problem. It is not downloading. I have a brand new Mac laptop so it can't be my computer.

Please let me know if there is something else we should try.

Re: I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

Critter-3 — Wed, 25 Nov 2020 14:10:36 GMT

How to download

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

How to install on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

How to install on Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...

Please see the following instructions to troubleshoot your download.

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

Re: I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

amandhillon1 — Wed, 25 Nov 2020 20:11:07 GMT

There is something going on with Turbo Tax ya'll. I just downloaded it and it started working.

Also shame on Turbo Tax for not having a working phone number for customers to call.

Re: I can not download my 2019 Turbo Tax Advantage software that has just been emailed to me. I am from the US, but currently am living in Romania?

DoninGA — Wed, 25 Nov 2020 20:25:08 GMT

@amandhillon1 wrote:

There is something going on with Turbo Tax ya'll. I just downloaded it and it started working.

Also shame on Turbo Tax for not having a working phone number for customers to call.

The TurboTax support phone numbers for both the US and Canada are not working due to a currently unknown issue. Engineers are working on the problem as this just happened today 11/25/2020.

These are the normal contact procedures -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us