topic Problem with Turbotax software in Get your taxes done using TurboTax

Problem with Turbotax software

Sonas53sail — Thu, 14 Nov 2019 18:03:00 GMT

I was working on a 2016 return in TurboTax and had nearly completed the Federal portion, and saved it. When I went to reopen the return to continue, I saw a brief flash to say that TurboTax had encountered a problem and could not open the file. There appeared to be a box to recover the lost work, but this did not seem to work. Now I can only return to a blank return. Is there any way of recovering the lost effort?

Re: Problem with Turbotax software

VolvoGirl — Thu, 14 Nov 2019 18:07:30 GMT

Are you using Windows or Mac? Do you have the file ending in .tax2016 on your computer?

Re: Problem with Turbotax software

SteamTrain — Thu, 14 Nov 2019 18:33:56 GMT

Though you seem to be able to get in:

If you are using a Windows device...a few users have had partially installed Windows updates waiting for a reboot (two were issued this week) and that was blocking the full operation of the tax software. Try a full computer re-boot and then see what happens.

IF it's a MAC, then we might have to get one of the MAC people involved.