topic Unused software in Get your taxes done using TurboTax

Unused software

budd713 — Wed, 13 Nov 2019 00:23:23 GMT

I downloaded TurboTax Deluxe 2017 Online on Monday to file late taxes, only to find I had already filed my 2017 tax returns early last year. I have not yet installed nor opened the most recently downloaded iteration. Could you kindly refund my purchase? Thank you.

Re: Unused software

DoninGA — Wed, 13 Nov 2019 00:33:33 GMT

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Or to contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Unused software

budd713 — Wed, 13 Nov 2019 01:10:07 GMT

Thank you!