topic Turbotax 2019 in Get your taxes done using TurboTax

Turbotax 2019

PiranianAG — Fri, 08 Nov 2019 18:27:29 GMT

Purchased and downloaded Turbotax 2019, but my Mac won't open it because it can't verify that malicious software is not in the download. What do I need to do to open it?

Re: Turbotax 2019

DoninGA — Fri, 08 Nov 2019 18:37:10 GMT

Go to the answer here - https://ttlc.intuit.com/community/taxes/discussion/re-tried-to-open-basic-today-and-got-the-following-message-turbotax-basic-2019-can-t-be-opened/01/952149#M342740

Re: Turbotax 2019

DoninGA — Fri, 08 Nov 2019 21:33:44 GMT

@PiranianAG See this TurboTax support FAQ for the problem - https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

Re: Turbotax 2019

garlandjett — Sat, 09 Nov 2019 22:15:08 GMT

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

Re: Turbotax 2019

DoninGA — Sun, 10 Nov 2019 17:20:16 GMT

@garlandjett wrote:

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

See this Apple article: https://support.apple.com/en-us/HT202491

Re: Turbotax 2019

12121 — Sun, 10 Nov 2019 19:06:54 GMT

In System Preferences under Security & Privacy you must allow the program to work!

Re: Turbotax 2019

12121 — Sun, 10 Nov 2019 19:09:14 GMT

Go to System Preferences, Security & Privacy and under General permit the program to work!

Re: Turbotax 2019

Jimbo1 — Fri, 22 Nov 2019 14:10:02 GMT

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

Re: Turbotax 2019

DoninGA — Fri, 22 Nov 2019 17:04:00 GMT

@Jimbo1 wrote:

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Re: Turbotax 2019

melrose2 — Mon, 02 Dec 2019 17:50:18 GMT

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

Re: Turbotax 2019

DoninGA — Mon, 02 Dec 2019 17:53:43 GMT

@melrose2 wrote:

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Turbotax 2019

chrcwr7071 — Wed, 04 Dec 2019 21:34:46 GMT

I purchased turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?

Re: Turbotax 2019

DoninGA — Wed, 04 Dec 2019 21:39:06 GMT

@chrcwr7071 wrote:

I purchased turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?

Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Re: Turbotax 2019

garlandjett — Thu, 05 Dec 2019 14:35:34 GMT

Mac OS Catalina defaults to download from Apple Stores only. I switched to download from everyplace and I downloaded Turbo 2019 correctly. Thanks

Re: Turbotax 2019

Anonymous — Tue, 11 Feb 2020 23:06:58 GMT

Running Catalina 10.15.13. Turbotax Delux downloaded fine. It actually worked for one day. In fact, I complete my taxes but just didn't file.

Since then, it will not open. App icon bounces, the "verifying" splash screen flashes for an instant, then nothing. I have uninstalled completely (indluding files under 'preferences' 'cache' 'saved application state' and so on. Reinstalled with my purchased link. Reinstalled with a link sent no charge from Intuit. Tried running in safe mode. Nothing has worked.

I cannot use the online version of TT because of my tax situation. Will it help to downgrade from Catalina to whatever we had before?

Re: Turbotax 2019

DonnaLO — Tue, 11 Feb 2020 23:33:49 GMT

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

Re: Turbotax 2019

FlemingMom — Thu, 27 Feb 2020 21:56:23 GMT

Same here. Running MAC OS High Sierra 10.13.6

Re: Turbotax 2019

BrandiLO — Sun, 01 Mar 2020 17:35:21 GMT

@FlemingMom , please click here for instructions to troubleshoot the "malicious software" error.

Re: Turbotax 2019

Pkh773 — Thu, 12 Mar 2020 02:18:52 GMT

I have and they are saying there is nothing they can do to help?

Re: Turbotax 2019

ThomasM125 — Thu, 12 Mar 2020 02:30:38 GMT

Since this is an issue with your computer, TurboTax can only offer limited support. I suggest you seek the advice of a computer technician to find out why your computer won't open the file.