topic I completed my 2017 return and purchased Deluxe, but did not file. I need to do that now but cannot upgrade to plus online. Can you assist so I can print and complete? in Get your taxes done using TurboTax

I completed my 2017 return and purchased Deluxe, but did not file. I need to do that now but cannot upgrade to plus online. Can you assist so I can print and complete?

joemama0418 — Sun, 03 Nov 2019 19:14:39 GMT

Re: I completed my 2017 return and purchased Deluxe, but did not file. I need to do that now but cannot upgrade to plus online. Can you assist so I can print and complete?

xmasbaby0 — Sun, 03 Nov 2019 19:17:44 GMT

If you completed your 2017 return using online software you should not need to purchase 2018 software to get to it. You do need to pay the fee for 2017, and then print, sign and mail the 2017 return.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

Re: I completed my 2017 return and purchased Deluxe, but did not file. I need to do that now but cannot upgrade to plus online. Can you assist so I can print and complete?

DoninGA — Sun, 03 Nov 2019 19:18:16 GMT

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions. Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax