https://ttlc.intuit.com/community/taxes/discussion/does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950172#M342081 Sun, 03 Nov 2019 04:33:13 GMT null364 2019-11-03T04:33:13Z https://ttlc.intuit.com/community/taxes/discussion/does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950172#M342081 Sun, 03 Nov 2019 04:33:13 GMT https://ttlc.intuit.com/community/taxes/discussion/does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950172#M342081 null364 2019-11-03T04:33:13Z https://ttlc.intuit.com/community/taxes/discussion/re-does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950174#M342082 <P>This is mainly a user community forum.&nbsp; You'll need to speak to the folks at TurboTax Support during business hours to see if they can do anything for you. &nbsp;&nbsp; TurboTax has 2 free products--the TurboTax Free File Program (in conjunction with the IRS and the Free File Alliance) and the regular Free Edition (for limited simple returns). &nbsp;&nbsp; If you think you were eligible for the TurboTax Free File Program mentioned in the article (the product in alliance with the IRS) but ended up in a paid regular product, you can phone TurboTax Support, mention the article, and discuss it with them.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>You would have qualified for the TurboTax Free File Program if you had met just ONE of these:</P> <P>1) 2018 AGI of $34,000 or less<BR /><STRONG>or</STRONG><BR />2) Eligible for EIC (earned income credit)<BR /><STRONG>or</STRONG><BR />3) Active duty military including Reservists/ National Guard with military W-2 and 2018 AGI of $66,000 or less</P> <P>&nbsp;</P> <P>If you used a regular paid product, such as Deluxe, when you actually qualified for the regular Free Edition, you can also discuss that with them.</P> <P>&nbsp;</P> <P>Hours:&nbsp; 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.</P> <P>&nbsp;</P> <P><EM><STRONG>FAQ: What is the TurboTax phone number?</STRONG></EM></P> <P><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank" rel="noopener">https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632</A></P> Sun, 03 Nov 2019 06:04:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950174#M342082 mesquitebean 2019-11-03T06:04:38Z https://ttlc.intuit.com/community/taxes/discussion/re-does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950175#M342083 <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/593363">@null364</a>&nbsp;&nbsp;&nbsp; I added some more info to my answer above.&nbsp; If you were emailed the original answer, please return to the forum to see the full info.</P> Sun, 03 Nov 2019 06:02:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-does-the-article-from-porpublica-about-over-charging-for-filing-affect-me/01/950175#M342083 mesquitebean 2019-11-03T06:02:22Z