https://ttlc.intuit.com/community/taxes/discussion/i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950167#M342079 Sun, 03 Nov 2019 02:26:21 GMT brooksxltford 2019-11-03T02:26:21Z https://ttlc.intuit.com/community/taxes/discussion/i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950167#M342079 Sun, 03 Nov 2019 02:26:21 GMT https://ttlc.intuit.com/community/taxes/discussion/i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950167#M342079 brooksxltford 2019-11-03T02:26:21Z https://ttlc.intuit.com/community/taxes/discussion/re-i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950169#M342080 <P>Contact Customer Service <BR />5am-5pm Pacific Time (8-8 Eastern) Monday - Friday <BR /><A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></P> <P>&nbsp;</P> Sun, 03 Nov 2019 02:33:40 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950169#M342080 VolvoGirl 2019-11-03T02:33:40Z https://ttlc.intuit.com/community/taxes/discussion/re-i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950394#M342169 <P>The Online program has been closed for a couple of weeks ... you could NOT have purchased any 2018 online program ... so did you accidentally buy the 2018 downloaded version ?&nbsp; &nbsp;</P><P>&nbsp;</P><P>If so ...&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P><P>You can go here&nbsp;<A href="https://support.turbotax.intuit.com/forms/refund-request.jsp" target="_blank">TurboTax CD/Download Refund Request Form</A>&nbsp;to request a refund if still within 60 days of purchase.&nbsp;</P><P>&nbsp;</P><P>OR did you prepay for the 2019 download ?&nbsp; &nbsp;&nbsp;<A href="https://turbotax.intuit.com/personal-taxes/cd-download/" target="_blank">https://turbotax.intuit.com/personal-taxes/cd-download/</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 03 Nov 2019 22:20:40 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-thought-i-was-paying-for-my-annual-download-of-turbo-tax-2019-this-time-and-now-it-turns-out-i/01/950394#M342169 Critter 2019-11-03T22:20:40Z