topic Need directions on how to correct my taxes. Turbo Tax said they were completed correctly but now the Fed has rejected the filing. in Get your taxes done using TurboTax

Need directions on how to correct my taxes. Turbo Tax said they were completed correctly but now the Fed has rejected the filing.

jeremyshobie — Thu, 24 Oct 2019 00:43:07 GMT

Re: Need directions on how to correct my taxes. Turbo Tax said they were completed correctly but now the Fed has rejected the filing.

jeremyshobie — Thu, 24 Oct 2019 00:45:29 GMT

I am holding Turbo Tax accountable for the non-complete or incorrect filing. I am now past Oct 15th and will be charged a fee for correcting and filing late.

Please provide me a number to speak to a live agent! Thank you

Re: Need directions on how to correct my taxes. Turbo Tax said they were completed correctly but now the Fed has rejected the filing.

xmasbaby0 — Thu, 24 Oct 2019 00:51:04 GMT

Online tax preparation and e-filing for 2018 returns is now permanently closed. You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online

If you already paid for your online software you can ask customer support for a download of the desktop software.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS fo rthe penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

Re: Need directions on how to correct my taxes. Turbo Tax said they were completed correctly but now the Fed has rejected the filing.

VolvoGirl — Thu, 24 Oct 2019 00:53:14 GMT

Why did it reject? The email should say. If it was for the wrong AGI you don't have to fix that. That is only needed to efile which you can't efile now. You have to print and mail it now.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/