topic Re: I think I ordered the wrong product. in Get your taxes done using TurboTax

I think I ordered the wrong product.

SusieCupcake73 — Wed, 23 Oct 2019 03:19:19 GMT

I ordered the Mac software download assuming that’s what I needed for my iPhone. Now it’s charged my back account but won’t let me file my taxes on my iPhone/iPad

Re: I think I ordered the wrong product.

Bees — Wed, 23 Oct 2019 03:28:35 GMT

The 2018 tax year is over so the mobile app will not work for you. A download of the cd version will work if you can rent or use a MAC.

Contact turbotax during business hours to see if you can change your purchase. https://support.turbotax.intuit.com/contact/

Re: I think I ordered the wrong product.

xmasbaby0 — Wed, 23 Oct 2019 03:56:34 GMT

You need a full PC or Mac to use desktop software. You cannot use desktop software on a mobile device like an iPhone or iPad.

[edited to explain further-]---the mobile app is online software. It not possible now to use any online TurboTax software. Online tax preparation and e-filing are permanently closed. In order to complete your 2018 return you need desktop software--the CD version or the download, which must go on the hard drive of a full PC or Mac. That software cannot be supported/installed/downloaded on a mobile device.

Re: I think I ordered the wrong product.

mcks2019 — Sat, 06 Mar 2021 18:58:29 GMT

i have wrong product. I need to do an LLC. and i have ID code: [removed] thought i was renewing my 2019 tax return ID: [product key removed].

i need to file a LLC

HELP

charles

[phone number removed]

Re: I think I ordered the wrong product.

VolvoGirl — Sat, 06 Mar 2021 18:53:03 GMT

We can't help you in this user forum.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632