topic I am locked out of my account due to wrong password input. I changed my password but the lockout timer does not count down. How do we reset the lock out feature? in Get your taxes done using TurboTax

I am locked out of my account due to wrong password input. I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

Southpaw Builders — Fri, 11 Oct 2019 01:34:52 GMT

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

sarahsaid2 — Fri, 11 Oct 2019 02:04:41 GMT

I also am locked out. I forgot my password and have used the option of having a code sent to my email and then to my cell phone and each time I enter the code into intuit I am told it is not correct. Very frustrating

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

216384165 — Tue, 04 Feb 2020 15:05:19 GMT

This applies to me.

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

CassLO — Tue, 04 Feb 2020 18:17:16 GMT

Please click the TurboTax help topic below, for account recovery assistance:

Account Recovery Request for your TurboTax Account

If you still need further assistance click the link below to contact us:

What is the TurboTax phone number?

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

daddyt4691 — Mon, 06 Apr 2020 23:59:52 GMT

I have been locked out sence 2017... help

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

VictoriaD75 — Tue, 07 Apr 2020 02:35:22 GMT

You may need to use Account Recovery

Account Recovery Request

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

catcox11 — Fri, 12 Jun 2020 15:10:49 GMT

my account is locked even after receiving a code and resetting my password. The timeout clock is not changing.

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

JotikaT2 — Fri, 03 Jul 2020 23:01:06 GMT

Do you have a specific question? If so, please comment so we can assist you.

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

jancopol — Wed, 08 Jul 2020 18:31:50 GMT

Tried to change password 11 times. now Im locked out for 60 minutes!!!!

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

JotikaT2 — Fri, 10 Jul 2020 23:20:24 GMT

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax

If you are still having issues, you can contact us for assistance using the link below.

How do I contact TurboTax for help

Re: I am locked out of my account due to wrong password input.I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

btz135 — Sat, 16 Apr 2022 19:45:59 GMT

I have been with you since 2006. I have had to change my password on 3/11 2020, 3/2/2021, 12/20/2021 and now again you have locked me out-- Frustrating-- How do I open my acct to change again?

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

ChondelLO — Sat, 16 Apr 2022 20:07:19 GMT

For steps on how to recover your TurboTax account please visit the Help Article below. @btz135

Account Recovery Request

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

jancopol — Wed, 28 Sep 2022 21:39:58 GMT

Changed password can't access my account. All I need to do is change my credit account number.

Re: I am locked out of my account due to wrong password input.I changed my password but the locko...

Critter-3 — Wed, 28 Sep 2022 22:17:34 GMT

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

Account recovery ...

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password