topic I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the-file/01/862078#M337259 Wed, 09 Oct 2019 20:57:15 GMT johannalyman 2019-10-09T20:57:15Z I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the-file/01/862078#M337259 Wed, 09 Oct 2019 20:57:15 GMT https://ttlc.intuit.com/community/taxes/discussion/i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the-file/01/862078#M337259 johannalyman 2019-10-09T20:57:15Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862085#M337262 <P>Press Ctrl+Alt+Delete on your keyboard.&nbsp; Select Task Manager.&nbsp; Close the TurboTax program.</P> Wed, 09 Oct 2019 21:10:39 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862085#M337262 DoninGA 2019-10-09T21:10:39Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862098#M337266 <P>I forgot to mention, I'm on a Mac (no alt button)</P> Wed, 09 Oct 2019 21:33:24 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862098#M337266 johannalyman 2019-10-09T21:33:24Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862120#M337273 <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/_88">@macuser_22</a>&nbsp;&nbsp; If you are around, are you please able to assist this user?&nbsp;&nbsp; Thanks!</P> Wed, 09 Oct 2019 21:48:24 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862120#M337273 mesquitebean 2019-10-09T21:48:24Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862126#M337276 <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/520035">@johannalyman</a>&nbsp;</P> <P>In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:</P> <P>&nbsp;</P> <P><A href="https://support.apple.com/en-us/HT201276" target="_blank">https://support.apple.com/en-us/HT201276</A></P> Wed, 09 Oct 2019 21:54:47 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862126#M337276 mesquitebean 2019-10-09T21:54:47Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862234#M337303 You nailed it. That is how to force quit. Thu, 10 Oct 2019 00:48:44 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862234#M337303 macuser_22 2019-10-10T00:48:44Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862276#M337315 <P><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/520035">@johannalyman</a> - BTW: what year are you doing?&nbsp; If 2016 than there might be a compatibility issue - post back for a workaround.</P> <P>&nbsp;</P> <P>If 2018 then I suggest restarting the Mac after force quitting TurboTax.</P> Thu, 10 Oct 2019 02:13:00 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862276#M337315 macuser_22 2019-10-10T02:13:00Z Re: I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please! https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862521#M337378 <P>2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!</P> Thu, 10 Oct 2019 16:50:55 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-using-the-cd-and-trying-to-e-file-the-software-froze-and-i-can-t-get-off-the-page-save-the/01/862521#M337378 johannalyman 2019-10-10T16:50:55Z