topic Need a phone number to talk to a live person in Get your taxes done using TurboTax

Need a phone number to talk to a live person

Irisellington — Tue, 01 Oct 2019 01:33:40 GMT

Re: Need a phone number to talk to a live person

Irisellington — Tue, 01 Oct 2019 01:34:51 GMT

I need to talk to a live agent

Re: Need a phone number to talk to a live person

VolvoGirl — Tue, 01 Oct 2019 01:41:30 GMT

The Free Edition doesn't have phone support. You can add Plus and pay for it to get phone support. Or try asking your questions here it might be faster. Phone support is closed. They are only open M-F 5-5 Pacific time.

Re: Need a phone number to talk to a live person

xmasbaby0 — Tue, 01 Oct 2019 02:00:49 GMT

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

Re: Need a phone number to talk to a live person

nff405599 — Wed, 16 Oct 2019 19:35:57 GMT

I have finished my inputs and need

Some questions answered and

The CPA review that I paid for.

Thanks,

Newton Freeland

Re: Need a phone number to talk to a live person

xmasbaby0 — Thu, 17 Oct 2019 00:38:57 GMT

@nff405599 You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Re: Need a phone number to talk to a live person

Heiry1961 — Wed, 23 Oct 2019 17:41:09 GMT

I need a telephone number to talk to a real person. to discuss why IRS says they did not receive my taxes on 10/14/2019

Re: Need a phone number to talk to a live person

xmasbaby0 — Wed, 23 Oct 2019 18:10:13 GMT

@Heiry1961

Did you check your e-file status?

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds Or does your account say “Ready to Mail?”

OR -- are you using the wrong information to check on the IRS site?

You need to use your Social Security number, your filing status and the amount of your refund as shown on line 20a of your Form 1040. If you are not getting a refund, you will not see anything on the WMR site.

To track your Federal refund:

https://www.irs.gov/refunds

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Monday - Friday Pacific time.

Re: Need a phone number to talk to a live person

xmasbaby0 — Wed, 23 Oct 2019 18:14:11 GMT

@Heiry1961

If it turns out that you did not successfully e-file--whether due to rejection or some other reason-- you cannot e-file it now. It has to be printed, signed and mailed. E-filing is permanently closed.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

Re: Need a phone number to talk to a live person

SAMTT1942 — Tue, 26 Nov 2019 16:02:46 GMT

Have a need to talk to a live support person please call [phone number removed]

Re: Need a phone number to talk to a live person

xmasbaby0 — Tue, 26 Nov 2019 16:06:44 GMT

@SAMTT1942

No one can call you from the user forum and please be aware that this is a public web site visible to anyone. The filter removed your phone number for you protection from scammers and would-be identity thieves who would love to call and pretend to be from TurboTax.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

Re: Need a phone number to talk to a live person

SAMTT1942 — Tue, 26 Nov 2019 16:05:26 GMT

request for a live support person, is for purchased Premier version. ph # [phone number removed]

Re: [phone number removed] Need a phone number to talk to a live person

JE9 — Thu, 05 Dec 2019 01:52:30 GMT

I have purchased the TT Advantage Premier.

My prior returns for 2018, 2017, 2016 AND 2015 are not included on TT history.

TT says I may have filed my return under a different ID. I talked to a rep for 2 hours

trying to resolve and he said I had to wait 24 hours for a new password to process.

He was to call me back today and did not call.

Need to have a rep walk me through this ID problem

John

Re: [phone number removed] Need a phone number to talk to a live person

VolvoGirl — Thu, 05 Dec 2019 01:58:38 GMT

@JE9 Did you use the Desktop CD/Download programs? If you used the Desktop program the only copies are on your computer and not stored in your online account.

Re: Need a phone number to talk to a live person

TiffanyL — Wed, 08 Jan 2020 17:15:43 GMT

If you are needing assistance with contacting a live person for Turbo Tax, the link below will provide you with assistance on how to do so if you are using TurboTax Online, TurboTax mobile app or using the TurboTax CD/Download Software:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Need a phone number to talk to a live person

ballstop — Wed, 22 Jan 2020 17:49:42 GMT

I filed my 2018 taxes with you on April15,2019 and the IRS didn't get a copy.

Re: Need a phone number to talk to a live person

ballstop — Wed, 22 Jan 2020 17:50:36 GMT

and I need a phone number to talk to a live person.

Re: Need a phone number to talk to a live person

DoninGA — Wed, 22 Jan 2020 17:51:15 GMT

@ballstop wrote:

and I need a phone number to talk to a live person.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: Need a phone number to talk to a live person

DoninGA — Wed, 22 Jan 2020 17:53:19 GMT

@ballstop wrote:

I filed my 2018 taxes with you on April15,2019 and the IRS didn't get a copy.

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Re: Need a phone number to talk to a live person

ballstop — Wed, 22 Jan 2020 17:53:44 GMT

are you here?