topic I have still not recieved my return which was accepted April 13th. It is now September 7th. I cannot get in contact with a human to talk to about this. Any advice? in Get your taxes done using TurboTax

I have still not recieved my return which was accepted April 13th. It is now September 7th. I cannot get in contact with a human to talk to about this. Any advice?

scandarella — Sat, 07 Sep 2019 21:04:19 GMT

Re: I have still not recieved my return which was accepted April 13th. It is now September 7th. I cannot get in contact with a human to talk to about this. Any advice?

DoninGA — Sat, 07 Sep 2019 21:14:59 GMT

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Re: I have still not recieved my return which was accepted April 13th. It is now September 7th. I cannot get in contact with a human to talk to about this. Any advice?

jxz43 — Tue, 19 May 2020 20:12:30 GMT

The messaging prompts has since changed below for the IRS# [phone number removed]

Re: I have still not recieved my return which was accepted April 13th. It is now September 7th. I...

CatinaT1 — Wed, 20 May 2020 16:06:11 GMT

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.

IRS operations