topic I bought Turbotax deluxe for PC for 2018, however I did my taxes online for 2017. I need my .tax file but Turbotax wants to charge me AGAIN for something I already bought in Get your taxes done using TurboTax

I bought Turbotax deluxe for PC for 2018, however I did my taxes online for 2017. I need my .tax file but Turbotax wants to charge me AGAIN for something I already bought

cwilss — Fri, 23 Aug 2019 21:18:43 GMT

Re: I bought Turbotax deluxe for PC for 2018, however I did my taxes online for 2017. I need my .tax file but Turbotax wants to charge me AGAIN for something I already bought

DoninGA — Fri, 23 Aug 2019 21:57:39 GMT

See this TurboTax support FAQ for when access to prior year online tax returns expire - https://ttlc.intuit.com/community/prior-year-return/help/when-does-access-to-my-prior-year-turbotax-...

To access a prior year online tax return and you did not use TurboTax for the 2017 tax return or you did not pay for one of the 2017 online editions of either Plus, Deluxe, Premier or Self-Employed, you will need to start a 2018 Free online tax return and then Upgrade and pay for the Plus edition ($19.99). You do not have to file the 2018 tax return only pay for the upgrade.

Go to this TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

You have to sign onto the 2018 account using the exact same User ID you used to create the prior year online tax return. Enter your personal information in the 2018 Free edition. On the left side of the screen click on Upgrade. Scroll down and select PLUS More Help & Tools. Click on Upgrade Now (if Plus is grayed out then you are already using Plus and only need to pay for the upgrade)

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. On the next page, to pay by credit card, click Pay Now. On the next screen just click on the Continue button. The next screen will show a review of your Fees, click on Continue. Complete the next screen to pay by credit card and click Continue.

Re: I bought Turbotax deluxe for PC for 2018, however I did my taxes online for 2017. I need my .tax file but Turbotax wants to charge me AGAIN for something I already bought

mesquitebean — Fri, 23 Aug 2019 22:22:49 GMT

@ cwilss

Under your question above it shows "Online Deluxe" for your product, but since you said "I bought TurboTax Deluxe for PC for 2018", that makes me think you are referring to the 2018 desktop product, but indicated the wrong product version above.

If you DID buy the 2018 desktop software, that does qualify to unlock all prior Online returns, but you'll have to notify TurboTax Support about your purchase and ask them to unlock your prior returns. The two versions do not "sync" with that information, so unlocking is not automatic in that case; it requires Support intervention. i.e., you should not have to pay for 2018 twice to get the 2017 return.

If that's your situation, you can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact