topic Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program. in Get your taxes done using TurboTax

Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program.

myambro — Sat, 17 Aug 2019 03:34:30 GMT

Re: Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program.

xmasbaby0 — Sat, 17 Aug 2019 15:23:53 GMT

You are posting from online Premier. If you have the downloaded desktop software then your tax file is on your own hard drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

Re: Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program.

VolvoGirl — Sat, 17 Aug 2019 15:43:53 GMT

Oh, did you buy the Desktop download program to unlock a prior year online return? That won't work. You needed to pay for a 2018 Online return to unlock it. If that's what you were trying to do then call in next week when they are open and ask them to unlock it for you.

Contact Customer Service 5am-5pm Pacific M-F

https://support.turbotax.intuit.com/contact/