topic How can I close my online turbotax account? in Get your taxes done using TurboTax

How can I close my online turbotax account?

kipfenberg — Mon, 12 Aug 2019 13:39:25 GMT

Re: How can I close my online turbotax account?

xmasbaby0 — Mon, 12 Aug 2019 13:41:42 GMT

You do not have to "close" it. If you have decided not to use the TT account, just clear it out and abandon it.

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Re: How can I close my online turbotax account?

kipfenberg — Mon, 12 Aug 2019 14:03:46 GMT

Thank you, but I am unable to clear it. The account automatically fills in again what I delete. I have nevery prepared a return on online, and have not been a customer of TurboTax for some years now. I just don't like having that account out there with personal information, knowing I will never use it again!

Re: How can I close my online turbotax account?

xmasbaby0 — Mon, 12 Aug 2019 14:54:52 GMT

Oh--you did not mean you wanted to clear out a tax return--you want to deactivate your TT account?

Per Critter:

There is a new service being offered…it is the ability to deactivate the account .... Contact support for a case number if you really want to put forth the effort to use that feature ....

Use the following TurboTax website to contact TurboTax customer service/support.

Submit your question/problem during business hours and then use the option for Call.
There will be some personal information gathered so a case can be created for you. A phone number will then be provided, specific to your case, to speak directly with a TurboTax agent.
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.

https://ttlc.intuit.com/questions/2930711-account-deactivation-verify-your-identity