topic Customer support phone number in Get your taxes done using TurboTax

Customer support phone number

bradleytorok — Wed, 07 Aug 2019 20:33:32 GMT

Re: Customer support phone number

DoninGA — Wed, 07 Aug 2019 20:40:04 GMT

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Customer support phone number

Tay4896 — Mon, 07 Oct 2019 22:03:09 GMT

hello!

I have concerns with my refund

Re: Customer support phone number

DoninGA — Mon, 07 Oct 2019 22:09:45 GMT

@Tay4896

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected - https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

What is the status of your tax return and/or tax refund?

Re: Customer support phone number

Terence1940 — Sat, 26 Oct 2019 15:07:02 GMT

I just paid 79.99 for the Federal Turbo Tax and want to file my taxes. Its asking me for another 79.99 to get started!

I need help!- I just want to file my Federal 2018 taxes.

I don't recall this being so complicated

Re: Customer support phone number

Anonymous_ — Sat, 26 Oct 2019 15:17:36 GMT

@Terence1940 E-filing with TurboTax has basically shut down for the 2018 tax year; you will need to print and mail your return.

If you want to file (print and mail) your 2018 return at this point, you will need to use a 2018 desktop version of TurboTax. See https://turbotax.intuit.com/personal-taxes/past-years-products/

If you need to contact Support, use the link below during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Customer support phone number

spbrammer — Sun, 26 Jan 2020 18:38:11 GMT

Hello,

I received an email with the subject line “We’ve enclosed your Exclusive offer, Stephen”. Then the email goes on to state there is a $20 discount available for TT. However there is NO exclusive offer for me - just a list of outlets selling TT - no coupon or discount code. I would just pay the same price as anyone off the street. What’s so exclusive about that? Am I missing something here?

Re: Customer support phone number

CarissaM — Sun, 26 Jan 2020 22:36:30 GMT

Turbo Tax is currently offering an early filling discount, so you would receive the discount off of the product you select.

Turbo Tax wants to remind users that you can currently receive the discount, but if you wait the discount would not be able to be applied.

Re: Customer support phone number

JOHNAFLYNN — Fri, 06 Mar 2020 15:37:45 GMT

That contact us page has no means on it to contact anyone. It's basically blank.

Re: Customer support phone number

DoninGA — Fri, 06 Mar 2020 15:54:02 GMT

@JOHNAFLYNN wrote:

That contact us page has no means on it to contact anyone. It's basically blank.

You do not see this screen? - https://support.turbotax.intuit.com/contact/

If not then try a different web browser.

Re: Customer support phone number

jbept2sa — Thu, 30 Apr 2020 14:23:43 GMT

I am trying to do my 2018 taxes. I filed my 2019 taxes with you guys. I followed the prompts to buy the software to do my 2018 taxes. When I went to go open the download to start my 2018 I saw that it said 2019 taxes, I already paid, and need the 2018 software to do this. I do not want to be charged twice. Is there a way you can send me the 2018 version I wanted or credit me for the unopened download? I do not want to pay twice for something that I did not order. I enjoy doing business with turbo tax and would like this to be resolved so we can continue a wonderful business relationship.

Re: Customer support phone number

DoninGA — Thu, 30 Apr 2020 14:25:19 GMT

@jbept2sa wrote:

I am trying to do my 2018 taxes. I filed my 2019 taxes with you guys. I followed the prompts to buy the software to do my 2018 taxes. When I went to go open the download to start my 2018 I saw that it said 2019 taxes, I already paid, and need the 2018 software to do this. I do not want to be charged twice. Is there a way you can send me the 2018 version I wanted or credit me for the unopened download? I do not want to pay twice for something that I did not order. I enjoy doing business with turbo tax and would like this to be resolved so we can continue a wonderful business relationship.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

To complete a 2018 tax return using TurboTax you will need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Re: Customer support phone number

jbept2sa — Thu, 30 Apr 2020 14:36:43 GMT

Thank you for the quick response. I will take care of this right away.

Re: Customer support phone number

1Homer — Mon, 01 Jun 2020 16:43:27 GMT

I failed to download a second state prep software when I downloaded the Home and Business Tax version. How do a get the second state? It says it is $39.95, but no instructions on how to obtain.

Re: Customer support phone number

yysu934 — Wed, 27 Jan 2021 19:49:26 GMT

I cannot log in to turbotax. Can yu help?

Ed Baker

Re: Customer support phone number

TerukoL — Wed, 27 Jan 2021 20:13:00 GMT

@yysu934 Just to clarify, are you unable to access your TurboTax account because you no longer have the username or password?

Please click the link below that corresponds with the version of TurboTax that you used to file your previous return.

How do I access my password-protected TurboTax Desktop file if I forgot the password?

I forgot my password in the TurboTax CD/Download software

Forgot your TurboTax Online User ID or password?

Re: Customer support phone number

Jim113 — Tue, 02 Feb 2021 10:58:46 GMT

Recevied this message when attempting to efile: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of Turbo Tax, wait 24 hours to update your program automatically. If you still can't yransmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be Between 10 and 10 digits.

Re: Customer support phone number

Jim113 — Tue, 02 Feb 2021 11:07:32 GMT

Can access my account just got that message when trying to efile my taxes

Re: Customer support phone number

DoninGA — Tue, 02 Feb 2021 11:07:59 GMT

@Jim113 wrote:

Recevied this message when attempting to efile: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of Turbo Tax, wait 24 hours to update your program automatically. If you still can't yransmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be Between 10 and 10 digits.

See this TurboTax support FAQ for this error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17-invalid-sms-number-contains-invalid-digits-when-trying-to/01/27035

Re: Customer support phone number

rrosesru — Thu, 11 Feb 2021 14:24:32 GMT

I need to file another tax return for my daughter whom is now in college. i need to file thru my same account information is that possible?