topic I purchased turbotax for 2017 online but never completed. I can get to the tax file but need to download the software, but it is asking me to pay again? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/834421#M328045 Mon, 29 Jul 2019 02:36:56 GMT brownmal1 2019-07-29T02:36:56Z I purchased turbotax for 2017 online but never completed. I can get to the tax file but need to download the software, but it is asking me to pay again? https://ttlc.intuit.com/community/taxes/discussion/i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/834421#M328045 Mon, 29 Jul 2019 02:36:56 GMT https://ttlc.intuit.com/community/taxes/discussion/i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/834421#M328045 brownmal1 2019-07-29T02:36:56Z Re: I purchased turbotax for 2017 online but never completed. I can get to the tax file but need to download the software, but it is asking me to pay again? https://ttlc.intuit.com/community/taxes/discussion/re-i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/834423#M328046 <P class="p1"><SPAN class="s1">&nbsp;Online preparation and e-filing for 2017 is permanently closed. &nbsp;You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. </SPAN><SPAN class="s2"><I>&nbsp;<STRONG>If you already paid for your TurboTax software,</STRONG></I></SPAN><SPAN class="s1"> you can contact customer support to push a download of the software to you.</SPAN></P><P class="p1"><SPAN class="s1"><STRONG>To call TurboTax customer support</STRONG></SPAN></P><P class="p2"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number" target="_blank"><STRONG>https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</STRONG></A></SPAN></P><P class="p1"><SPAN class="s1">They are available from 5 a.m. to 5 p.m. Pacific time.</SPAN></P><P class="p2"><SPAN class="s4"><STRONG>To finish a prior year return started in TT online</STRONG>:<A href="https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb" target="_blank"><SPAN class="s5">https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb</SPAN></A></SPAN></P><P class="p1"><SPAN class="s1">When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.&nbsp; Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.</SPAN></P> Mon, 29 Jul 2019 02:46:59 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/834423#M328046 xmasbaby0 2019-07-29T02:46:59Z Re: I purchased turbotax for 2017 online but never completed. I can get to the tax file but need to download the software, but it is asking me to pay again? https://ttlc.intuit.com/community/taxes/discussion/re-i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/839578#M329605 <P>Thanks</P> Sat, 10 Aug 2019 23:31:37 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-purchased-turbotax-for-2017-online-but-never-completed-i-can-get-to-the-tax-file-but-need-to/01/839578#M329605 brownmal1 2019-08-10T23:31:37Z