topic How can a customer speak with a human being at this company regarding a program error???? in Get your taxes done using TurboTax

How can a customer speak with a human being at this company regarding a program error????

eam2 — Thu, 11 Jul 2019 13:26:36 GMT

I need to speak with a human!!!!

Re: How can a customer speak with a human being at this company regarding a program error????

xmasbaby0 — Thu, 11 Jul 2019 13:33:19 GMT

What program error do you think you are experiencing?

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

Re: How can a customer speak with a human being at this company regarding a program error????

eam2 — Thu, 11 Jul 2019 14:07:07 GMT

I am using the purchased Premier online edition of Turbo Tax.

The error is on the New York state return IT203. The program fails to transfer the allocated income amount for a non-resident to the form IT-360.1 to calculate the NYC tax (it only seems to allocate for state tax purposes). This results in the NYC tax being calculated on a 12 month allocation instead of (in my case) a 4 month allocation. I stupidly assumed the program was correct, and did not catch the problem before filing. My refund was adjusted by $2100 and I now have to file an amended return. The problem there is that I can't seem to correct the amount on the IT-360.1

Second error on the NY IT20!!!

Help!!!