topic Why do you bother calling this live help if there is no live person there to help? in Get your taxes done using TurboTax

Why do you bother calling this live help if there is no live person there to help?

john-toner — Sun, 07 Jul 2019 20:18:37 GMT

Re: Why do you bother calling this live help if there is no live person there to help?

Anonymous_ — Sun, 07 Jul 2019 20:21:34 GMT

This is simply a community for users to post questions and receive answers, but not in real time.

If you have signed up for Live, the following FAQ will get you pointed in the right direction to receive Live assistance.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/27571

Re: Why do you bother calling this live help if there is no live person there to help?

VolvoGirl — Sun, 07 Jul 2019 20:22:27 GMT

They are only open Monday - Friday 5-5 Pacific time. And this is a holiday weekend

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282

Re: Why do you bother calling this live help if there is no live person there to help?

JTworks — Sun, 07 Jul 2019 23:10:39 GMT

Thanks, they do not mention this on the site. I clicked on the "Live Chat" option, typed a question, and it posts here. It seems like a they could use some UX help.