topic Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice? in Get your taxes done using TurboTax

Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

marsharenee27 — Sun, 30 Jun 2019 21:26:09 GMT

Re: Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

Critter — Sun, 30 Jun 2019 21:27:26 GMT

What is the error message ? And are you using a MAC or WIN system ?

Re: Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

SteamTrain — Sun, 30 Jun 2019 23:43:36 GMT

Seems like there was an FAQ about that a few weeks ago...but finding the appropriate FAQs in this new community is a random event....(nightmare)….

Call customer support on Monday is all I've got:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

Critter — Mon, 01 Jul 2019 00:03:23 GMT

I agree ... this new forum sucks bricks. Why did they have to fix something that was not broken ? Have you heard anything ? Is there even access to the moderators any longer ?