topic Issues logging in in Get your taxes done using TurboTax

Issues logging in

Pnunez26 — Fri, 28 Jun 2019 01:37:11 GMT

I am having an issue logging into my account. The page seems to load and then routes me back to login. I reset my password and again attempted to log in and I am still having issues loading the account page. Is there an outage?

Re: Issues logging in

mesquitebean — Fri, 28 Jun 2019 01:39:42 GMT

Sometimes it will prefer one browser over another. What browser are you using? If you have a different browser, try that and see if it makes a difference.

Re: Issues logging in

VolvoGirl — Fri, 28 Jun 2019 01:58:31 GMT

Are you being directed to keep logging in? Try using a different browser and see

https://ttlc.intuit.com/community/tax-topics/help/why-am-i-directed-to-login-again-after-i-have-successfully-logged-into-turbotax-online/00/819407