topic Same 8960 Hold problem as many others. Same frustration w... in Get your taxes done using TurboTax

My efile was rejected due to Code 8960_Hold. it doesn't tell me what this is or what to update in my filing in turbo tax

bbalistr — Sat, 08 Jun 2019 00:30:55 GMT

when will the 8960_hold issue be resolved and will be ret...

venkatnagarajan — Sat, 08 Jun 2019 00:30:57 GMT

when will the 8960_hold issue be resolved and will be return be automatically refilled?

i just opened my rejected return. TurboTax updated file a...

dickfogel — Sat, 08 Jun 2019 00:30:58 GMT

i just opened my rejected return. TurboTax updated file and then went to my return. Does that mean the update you did will now mean the return will be accepted?

I also got this Code 8960_Hold rejection. I just updated...

edward94587 — Sat, 08 Jun 2019 00:31:01 GMT

I also got this Code 8960_Hold rejection. I just updated TurboTax by going to the tab Online->Check for Updates, but how do I know this update contains the 8960_Hold fix? Also, once the updated version is restarted, what should I do? Should I just run REVIEW again? Turbotax "Check E-file Status" lacks information, it just says "Go back through your federal return from the beginning." Does that mean I have to redo everything?

I did not have to redo all the steps again. When checking...

E-J- — Sat, 08 Jun 2019 00:31:02 GMT

I did not have to redo all the steps again. When checking for updates after the rejection, I saw both Federal and State had updates to apply. Looks like just downloading them does the trick. I ran Final Check just in case but not sure if it made any difference. Then I went on to refile about 9 hours ago and Federal was accepted in just 15 minutes!

HELP!!!

gtmarshall0919 — Sat, 08 Jun 2019 00:31:03 GMT

HELP!!!

If I set up payment to pay from my bank account at a late...

sammikam — Sat, 08 Jun 2019 00:31:05 GMT

If I set up payment to pay from my bank account at a later date, do I need to set up payment again since I got this rejection or is the original payment still being processed?

After i opened my mac turboxtax, it auto checks for updat...

psk — Sat, 08 Jun 2019 00:31:05 GMT

After i opened my mac turboxtax, it auto checks for update and downloaded an update and restarted. I refiled and this time its approved within 30mins.

I tried again today and it is accepted within 15 minutes.

tommyhuangli — Sat, 08 Jun 2019 00:31:07 GMT

I tried again today and it is accepted within 15 minutes.

in my case it was the payment date, I went back, changed...

pstrzalkowski — Sat, 08 Jun 2019 00:31:08 GMT

in my case it was the payment date, I went back, changed the date to five days forward and the return was accepted within 45 minutes. I used the regular steps that the software provides when it took me to refiling. The date"mistake "was shown by the software, just follow the turbotax commands.

Your tax return is on hold pending a product update expec...

ammerris1996 — Sat, 08 Jun 2019 00:31:10 GMT

Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

Then why doesn't TurboTax state it on the website??? Peo...

jingchen_99 — Sat, 08 Jun 2019 00:31:11 GMT

Then why doesn't TurboTax state it on the website??? People have to google it to get an answer? Not good!

+1 Explain this with your status update!!!!!!!!!!!

wuru-home — Sat, 08 Jun 2019 00:31:13 GMT

+1 Explain this with your status update!!!!!!!!!!!

1 - There was no explanation of what this error was when...

tt_support_sux — Sat, 08 Jun 2019 00:31:15 GMT

1 - There was no explanation of what this error was when logging in and no guidance on how to fix it. I had to search for error to find this answer. This is poor communication.

2 - My returns were not submitted as expected due to a product error. Intuit should issue a partial refund or credit for next year.

Also, this answer was provided by someone who was not mar...

tt_support_sux — Sat, 08 Jun 2019 00:31:17 GMT

Also, this answer was provided by someone who was not marked or indicated as a turbo tax employee, how can I trust it?

This is a disappointing handling of this issue - I just w...

dg1080 — Sat, 08 Jun 2019 00:31:18 GMT

This is a disappointing handling of this issue - I just wasted time in an endless loop of review error-continue to refile to find based on this thread that the error is on the intuit side. The resolution and guidance information should have been communicated up front with transparency.

This is a disappointing handling of this issue - I just w...

dg1080 — Sat, 08 Jun 2019 00:31:20 GMT

Had the same issue. Spent a lot of time reviewing my data...

sajjadi-ali — Sat, 08 Jun 2019 00:31:21 GMT

Had the same issue. Spent a lot of time reviewing my data and didn’t find any errors. Resubmitted again before seeing this thread. Hope it does not get rejected again! Very disappointing!

This is not being handled well, I know bugs happen but it...

joshgrossberg — Sat, 08 Jun 2019 00:31:23 GMT

This is not being handled well, I know bugs happen but it was not clear to anyone on this forum that this was a bug, and for me it was very stressful. Its still very stressful as it hasn't been resolved.

Disappointing .. bad customer experience.. I really got s...

el-bhai — Sat, 08 Jun 2019 00:31:24 GMT

Disappointing .. bad customer experience.. I really got scared after seeing the rejection. if this was product issue Turbo tax should have communicated in a better way... :(