topic me too! help in Get your taxes done using TurboTax

I cannot access my account due to forgot password. Website doesn't accept code to reset password

pbaldt — Sat, 08 Jun 2019 00:25:20 GMT

I signed in with my phone number. Hit forgot password. Had code called to my phone. Submitted code. Then website went to login and would not let me reset password. I then repeated process ith second code. Still can't reset password or sign in

me too! help

---2 — Sat, 08 Jun 2019 00:25:21 GMT

me too! help

I am also having the same issue! Had to set up a new acc...

darmackey69 — Sat, 08 Jun 2019 00:25:23 GMT

I am also having the same issue! Had to set up a new account and now I can't e-file. Please help!!!

To access your account, please click on go to our account...

KatrinaLO — Sat, 08 Jun 2019 00:25:23 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

To access your account, please click on go to our account...

KatrinaLO — Sat, 08 Jun 2019 00:25:25 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

Laloc23 — Thu, 16 Apr 2020 09:50:26 GMT

When I got my income tax it was put on the card now that I got my stimulus I haven't received it I was wondering what's going on is it going on the same card that I got my income tax check or something different y'all have that information but I don't understand why I didn't get my money

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

Deborah1963 — Sun, 24 Jan 2021 05:12:20 GMT

Can the shareholders just fire all the Directors of Turbo tax and start again? They are so incredibly backwards that I just want to scream. I have the same issue, and so I can't access any information despite multiple times of entering the verification code. They are just stupid on their technology.

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

MichelleLO — Sun, 24 Jan 2021 16:49:44 GMT

@Deborah1963 Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

Fernando11 — Tue, 09 Feb 2021 09:16:04 GMT

To I for got my password

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

ChondelLO — Tue, 09 Feb 2021 16:06:52 GMT

For steps on how to recover your password please click the link below.

Forgot your TurboTax Online User ID or password?

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

wes5224 — Tue, 06 Apr 2021 01:46:01 GMT

I cannot find icon that helps if I forgot password or change password. do i need to find a different program or can you help me

Re: I cannot access my account due to forgot password. Website doesn't accept code to reset password

MichelleLO — Tue, 06 Apr 2021 16:36:26 GMT

Please see the below instructions to change your password. These are also contained in the Help Article ChondelLO posted above:

To recover your user ID or password:
Go to the account recovery page.
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.

@wes5224