topic Reset password not working in Get your taxes done using TurboTax

Reset password not working

russel1928 — Fri, 07 Jun 2019 23:47:19 GMT

I tried to reset my password and it sends me a 6 digit code and then i enter it and it still asks me for my password! I put in a new one, it doesn't accept it. Then I request a recovery. it asked for my "OLD email" and my "NEW email". They are the same because I don't have a new email.... i just need access to my account!

So, I am stuck in this infernal loop. How can I just get my password reset and move on?

Have you tried clearing your cache and cookies?

AshleyLO — Fri, 07 Jun 2019 23:47:20 GMT

Have you tried clearing your cache and cookies?

To access your account, please click on go to our account...

KatrinaLO — Fri, 07 Jun 2019 23:47:22 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

Re: Reset password not working

jhmorgan — Wed, 16 Oct 2019 07:27:14 GMT

Tried to reset password by entering a new password. It then asks for my phone number and then it txts me a 4 digit code. I enter it and it sends me in a closed loop and asks to reset the password. After a number of times I think I am locked out.