topic Download get Failed - Virus scan failed why? in Get your taxes done using TurboTax

Download get Failed - Virus scan failed why?

prodplus51 — Fri, 07 Jun 2019 23:29:47 GMT

This tool should be able to assist with any troubleshooti...

HeatherPLO — Fri, 07 Jun 2019 23:29:48 GMT

This tool should be able to assist with any troubleshooting due to downloading the software. Please see below and follow the steps listed:

https://ttlc.intuit.com/replies/5233515

Re: This tool should be able to assist with any troubleshooti...

jullman — Fri, 17 Jan 2020 04:09:23 GMT

This link does not work. It just takes me to a webpage saying Support has moved

Re: Download get Failed - Virus scan failed why?

EbonyL122824 — Sun, 19 Jan 2020 18:28:57 GMT

Please see the following FAQ for assistance with disabling your virus protection.

https://ttlc.intuit.com/community/installing/help/how-to-disable-your-virus-protection-software/00/25615

Re: Download get Failed - Virus scan failed why?

annmarier — Wed, 29 Jan 2020 02:14:41 GMT

this answer did not help me. McAfee Total Protection icon on Windows 10 has NO disable option.

I just purchase turbotax premier 2019 and CANNOT download the software

Re: Download get Failed - Virus scan failed why?

TerukoL — Thu, 30 Jan 2020 16:23:43 GMT

TurboTax may install and run flawlessly on one computer, yet the unique software configuration of another computer may cause conflicts with installation, launching, or running.

Please click the TurboTax Help links for troubleshooting instructions.

https://ttlc.intuit.com/questions/1899518-troubleshoot-installing-and-running-turbotax-on-windows

https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/01/25810#M20

Re: Download get Failed - Virus scan failed why?

TLL0929 — Thu, 12 Mar 2020 02:06:10 GMT

1)I think you can disable McAfee by opening it up through clicking on the icon at the bottom of your screen or search for it using the Windows Start search box.

I found it at this link: https://smallbusiness.chron.com/temporarily-disable-mc[product key removed]ction-54502.html

2) I don't have McAfee, but I had to turn off the Windows firewall that is part of Windows Defender virus software. Once it was off the download happened in just a few minutes.

Then I turned the firewall back on.