topic [removed] this company in Get your taxes done using TurboTax

Is there a way to remove TurboTax Deluxe without starting over?

ashemc — Fri, 07 Jun 2019 23:11:15 GMT

Please remove Expert advice charge because the advice was...

hey1061ca — Fri, 07 Jun 2019 23:11:17 GMT

Please remove Expert advice charge because the advice was not available for more than 12 hours.

Please remove turbo tax deluxe from my return so that I c...

offroad_crazy201 — Fri, 07 Jun 2019 23:11:18 GMT

Please remove turbo tax deluxe from my return so that I can finalize on the free turbo tax for some reason I have a return filed in the turbo tax deluxe that I don't need

At this time the program does not have a way to downgrade...

CassandraLO — Fri, 07 Jun 2019 23:11:20 GMT

At this time the program does not have a way to downgrade to a lower TurboTax edition without clearing and starting over. You can remove Deluxe by clearing your return and starting over, as long as you haven't already registered or paid.

"TurboTaxMErinHuf TurboTax Tax Support Agent"

Absolutely ridiculous that I have to start over just to d...

jkillberg — Fri, 07 Jun 2019 23:11:21 GMT

Absolutely ridiculous that I have to start over just to downgrade.

this is an act of malicious behavior that defines white c...

merrilljoe — Fri, 07 Jun 2019 23:11:22 GMT

this is an act of malicious behavior that defines white collar crime how pathetic to hold American people hostage. .

this is pathetic this was an issue identified over a year...

merrilljoe — Fri, 07 Jun 2019 23:11:23 GMT

this is pathetic this was an issue identified over a year ago

[removed] this company

rparsons779 — Fri, 07 Jun 2019 23:11:25 GMT

[removed] this company

very unethical to not have the option to downgrade

jlota07 — Fri, 07 Jun 2019 23:11:26 GMT

very unethical to not have the option to downgrade

Re: At this time the program does not have a way to downgrade...

xarroyo1 — Mon, 03 Feb 2020 17:04:42 GMT

Are we able to downgrade now because this is not right,

i will go to another tax website to get my tax return and not recommend this to anyone because of this sneaky feature,

i didnt mean to click the button and now its asking me to pay $80 dollars before checking out....

Re: At this time the program does not have a way to downgrade...

igradutein08 — Tue, 04 Feb 2020 04:37:46 GMT

I did my taxes the first time and was forced to pay the 80$. I tried my hand with credit karma. Turbo tax still gave me a better refund so I came back, cleared my tax info and at the beginning added the deluxe addition because I didnt qualify for the free edition. Now I only have to pay just the $40. Ive always used the free edition without issues. I dont know what made a difference this year.

Re: Is there a way to remove TurboTax Deluxe without starting over?

AshleyLO — Tue, 04 Feb 2020 18:24:02 GMT

@xarroyo1 you can downgrade to a different product by using the Clear and Start Over tool. Here's how: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

Re: Is there a way to remove TurboTax Deluxe without starting over?

anointedhands35 — Wed, 04 Mar 2020 18:58:01 GMT

I did'nt ask for anything but the basic or free program. Please remove anything else from my taxes. Can't afford it

Re: Is there a way to remove TurboTax Deluxe without starting over?

VictoriaD75 — Thu, 05 Mar 2020 22:00:14 GMT

To downgrade the version of the software you are using, you must clear and start over. This will reset the software to your original version. Be sure that the forms you need to complete your return are available in the software version you are using.

From the menu on the left, click Tax Tools
Choose Clear & Start Over
Confirm
You may restart your return. Be sure you are using the version of the software that you want before you begin

TurboTax Forms Available by Product

Re: Is there a way to remove TurboTax Deluxe without starting over?

megadance2 — Mon, 30 Mar 2020 19:39:24 GMT

No. You have to erase and start over. Even though I did this and went through the whole thing again, in the end, it told me I had to get deluxe anyways in order to even file. I was pretty upset. I just went to fileyourtaxes.com and it let me file without paying a single thing. My return was the exact same as TurboTax told me it would be. Filed with TurboTax for the last 4 years, so I'm pretty disappointed with their current service.

Re: Is there a way to remove TurboTax Deluxe without starting over?

ThisTaxServiceIsntFree — Mon, 30 Mar 2020 20:06:58 GMT

Yeah, we know that. The whole issue is that your company doesn't offer a downgrade feature without clearing all data and starting over.

Re: Is there a way to remove TurboTax Deluxe without starting over?

therealtomrose — Tue, 14 Apr 2020 21:32:58 GMT

This is absolute evil. You tricked me into upgrading. Said I couldn't continue without upgrading, then immediately told me that I didn't need the upgrade, then immediately told me there was no way to downgrade without starting OVER COMPLETELY. You are bad bad bad bad people. You are evil, I hate you. I'm trapped and want a place to put my rage. Taxes are such a difficult, anxiety-provoking thing, and the last thing I need is for you to be scamming me, and lying to me, and forcing me to choose between paying $50 extra dollars for something I didn't use or spend another 4 hours filling out your web form. You could EASILY allow this, and choose not to so that you can hold my time hostage. I hope something horrible happens to you to make up for this.

Re: Is there a way to remove TurboTax Deluxe without starting over?

summerxy — Thu, 21 May 2020 19:15:55 GMT

by looking through the answers i guess I shouldn't bother even asking

Re: Is there a way to remove TurboTax Deluxe without starting over?

mesquitebean — Thu, 21 May 2020 19:46:27 GMT

@summerxy wrote:
by looking through the answers i guess I shouldn't bother even asking

In another thread, you said you were in Canada and wondered why you were seeing references to the IRS instead of the CRA.

This is the USA community forum. If you are not preparing a US tax return, you are at the wrong site. Here's the Canada community forum:

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

Re: Absolutely ridiculous that I have to start over just to d...

beekeeperone — Tue, 02 Jun 2020 19:47:02 GMT

It is intentional. They don't want to offer you the option that makes them less money. Its a messed up method called "dark pattern".