topic ID NOTIFY - Go AWAY - WHY DO I HAVE IDNOTIFY IF I DID NOT SIGN UP FOR IT AND WHY DO THEY HAVE MY SOCIAL SECURITY NUMBER, WHY ARE YOU GIVING MY PERSONAL INFORMATION AWAY TO PEOPLE WITHOUT MY PERMISSION? in Get your taxes done using TurboTax

ID NOTIFY - Go AWAY - WHY DO I HAVE IDNOTIFY IF I DID NOT SIGN UP FOR IT AND WHY DO THEY HAVE MY SOCIAL SECURITY NUMBER, WHY ARE YOU GIVING MY PERSONAL INFORMATION AWAY TO PEOPLE WITHOUT MY PERMISSION?

FRUSTRATED2 — Fri, 07 Jun 2019 22:10:02 GMT

WHY DO I HAVE IDNOTIFY IF I DID NOT SIGN UP FOR IT AND WHY DO THEY HAVE MY SOCIAL SECURITY NUMBER, WHY ARE YOU GIVING MY PERSONAL INFORMATION AWAY TO PEOPLE WITHOUT MY PERMISSION?

I did not "opt in" to ID Notify and they also started sen...

Anonymous32 — Fri, 07 Jun 2019 22:10:03 GMT

I did not "opt in" to ID Notify and they also started sending me emails which seems to imply that they have my confidential information in their files. This is really unacceptable the way this was "bundled" into my purchase of Tax software in this manner. I can only imagine that ID Notify is staffed by a staggering number of complete strangers who live outside of the United States. These "security" monitoring "features" open up more risks than any benefits that they are supposed to provide. It is a serious blunder on the part of TurboTax to have allowed their users to be exposed to this security risk. It was clearly done to bolster ID Notify and not a "feature" added to help TurboTax customers.

IDnotify is part of the optional MAX bundle that you requ...

DoninGA — Fri, 07 Jun 2019 22:10:05 GMT

IDnotify is part of the optional MAX bundle that you requested prior to filing your tax return in the File section of the program. See this TurboTax support FAQ for the MAX bundle - https://ttlc.intuit.com/questions/2924462-what-is-max

You could have removed this optional package from your account at any time before paying the TurboTax account fees and e-filing your tax return. See this TurboTax support FAQ on removing MAX - https://ttlc.intuit.com/questions/2924448-can-i-remove-max

You can cancel your membership with IDnotify by using the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/questions/3319755-how-do-i-cancel-my-idnotify-services

Any further questions or concerns about billing or your account will need to be addressed by TurboTax support.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/

Note: The Call option will not be available when TurboTax Support is closed.