topic @xatul Thanks for uploading crash report. Kindly refer to... in Get your taxes done using TurboTax

I get the message "TurboTax 2017 quit unexpectedly" when I try to open my password protected file. A new, non-password protected file that I created opens fine.

xatul — Thu, 06 Jun 2019 18:07:04 GMT

My sister also has a non-password protected file on this same laptop and hers opens fine as well. But when I try to open my in-progress password-protected file, TurboTax crashes.

I am running a Mac OS 10.11.6, Mid 2015 model.

I know some people say that uninstalling and then re-installing TurboTax helps, but I don't want to affect my sister's file if that isn't the problem.

Thank you for any help!

[Edit] I have attached the crash report.

Kindly edit this post & attach the crash report. You can...

GPahwa — Thu, 06 Jun 2019 18:07:06 GMT

Kindly edit this post & attach the crash report. You can find crash report by similar name "TurboTax 2017_2018-03-14-173431_YOUR_MACHINE_NAME.crash" at this path i.e. ~/Library/Logs/DiagnosticReports.

Click on Finder and click on "Go" Menu and select "Go To Folder..." option. Type above mentioned path and press "Go" button.

Kindly rename crash report and remove your machine name from same.

@xatul Thanks for uploading crash report. Kindly refer to...

GPahwa — Thu, 06 Jun 2019 18:07:06 GMT

@xatul Thanks for uploading crash report. Kindly refer to Answer.

Please update to latest version of TurboTax i.e. 2017.r20...

GPahwa — Thu, 06 Jun 2019 18:07:08 GMT

Please update to latest version of TurboTax i.e. 2017.r20.090 and check if your problem is addressed.

Yes, the latest TurboTax update fixed the problem! Thank...

xatul — Thu, 06 Jun 2019 18:07:09 GMT

Yes, the latest TurboTax update fixed the problem! Thank you very much!

Glad to hear that recent update fixed your issue.

GPahwa — Thu, 06 Jun 2019 18:07:11 GMT

Glad to hear that recent update fixed your issue.