topic Exact same issue here. The problem is not with the browse... in Get your taxes done using TurboTax

Has anyone ever had the site say " Oops, something went wrong. You can still continue to your tax preparation." I dont know what to do.

landin21 — Thu, 06 Jun 2019 17:08:03 GMT

I'm still having this issue. I have tried all three web b...

hjemerso — Thu, 06 Jun 2019 17:08:04 GMT

I'm still having this issue. I have tried all three web browsers and I even installed firefox brand new to see if it would work. It is not working. Everytime I try to continue with filing my 2017 return I get the "oops something went wrong" message. Fix this problem please or I will file my taxes with someone else.

Good luck - I spent over 3 hours on the phone, between ho...

mirojobmw — Thu, 06 Jun 2019 17:08:06 GMT

Good luck - I spent over 3 hours on the phone, between hold time and actual time with a rep over 3 weeks ago. She said it should be resolved system wide after all suggestions (those they noted below) all failed. I took some time off, and now 3 weeks later, the same issue again!

Still no action from turbo tax on this issue. They keep d...

p-c-taxes — Thu, 06 Jun 2019 17:08:07 GMT

Still no action from turbo tax on this issue. They keep delaying it and I'm not sure anyone is even working on it. Pretty disappointing service making us waste so much time entering all our information and then making it all unavailable to access or file.

oops something went wrong is what comes up. I cant contin...

davidmhoffmancoo — Thu, 06 Jun 2019 17:08:09 GMT

oops something went wrong is what comes up. I cant continue my return?

Try logging out.

Delete any cookies and then, clear your Browser caches.
Close your browser and reopen it.
If you still have no luck try another browser.
If your browser has private browsing/incognito mode, try using a private window

It also could be that you are using an incorrect user id or password. Try using the account recovery link below to login to your account.

https://myturbotax.intuit.com/account-recovery/

Answered by TurboTaxRobinBLO to this question

TurboTax Product Support 10 days ago

I'm still having this issue. I have tried all three web b...

hjemerso — Thu, 06 Jun 2019 17:08:10 GMT

Exact same issue here. The problem is not with the browse...

p-c-taxes — Thu, 06 Jun 2019 17:08:12 GMT

Exact same issue here. The problem is not with the browsers, it's with TurboTax, this needs to be fixed immediately, tax filing deadline is fast approaching!

Me too and the deadline is fast approaching

chris753 — Thu, 06 Jun 2019 17:08:13 GMT

Me too and the deadline is fast approaching

@chris753 this is a 6 month old thread. Your problem is...

VolvoGirl — Thu, 06 Jun 2019 17:08:15 GMT

@chris753 this is a 6 month old thread. Your problem is probably different. We need more details to help you. And it would be best to start your own new question.

There are a couple new errors it could be.

The deadline to efile a tax return is Oct. 15, 2018. Are...

VolvoGirl — Thu, 06 Jun 2019 17:08:16 GMT

The deadline to efile a tax return is Oct. 15, 2018. Are you talking about the 9/15 estimated payment due date?

This is the error I receive every time I log on and try t...

chris753 — Thu, 06 Jun 2019 17:08:18 GMT

This is the error I receive every time I log on and try to complete my return. The help desk is unhelpful

What is the error you get? Is it this?
VolvoGirl — Thu, 06 Jun 2019 17:08:19 GMT
What is the error you get? Is it this?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4496847-why-am-i-seeing-the-message-oops-something-went-wrong-when-trying-to-access-my-tax-return">https://ttlc.intuit.com/questions/4496847-why-am-i-seeing-the-message-oops-something-went-wrong-when-trying-to-access-my-tax-return</a>

They were never able to fix the problem. I had to restart...

mirojobmw — Thu, 06 Jun 2019 17:08:20 GMT

They were never able to fix the problem. I had to restart from scratch.

Re: Has anyone ever had the site say " Oops, something went wrong. You can still continue to your tax preparation." I dont know what to do.

cblettenberg — Wed, 14 Apr 2021 00:24:53 GMT

I just had this issue and solved it by putting 123 Main St in the address field for your credit card. It won’t be an issue with your card, due to payment processors look to city, state, and zip for verification.

Re: Has anyone ever had the site say " Oops, something went wrong. You can still continue to your tax preparation." I dont know what to do.

TAwesley — Tue, 22 Mar 2022 05:08:23 GMT

Thanks!