topic What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return in Get your taxes done using TurboTax

What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

kevjam777 — Thu, 06 Jun 2019 16:27:40 GMT

Using the turbo tax app.

If you are missing a CAPTCHA, follow these steps: Log ou...

JeanneLO — Thu, 06 Jun 2019 16:27:40 GMT

If you are missing a CAPTCHA, follow these steps:

Log out and clear your browser Internet cache. (see directions below)
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies allowed will solve it.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how you allow cookies:

https://ttlc.intuit.com/replies/3301976

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

Cristaharmon726 — Mon, 08 Mar 2021 14:06:53 GMT

I’ve tried all of the steps suggested for captcha not showing up and still having issues trying to submit

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

Cass0317 — Mon, 08 Mar 2021 22:28:55 GMT

@Cristaharmon726 If you have already tried clearing cache, cookies and switching browsers, then there are a couple of things that you can try to get past this snag:

Try closing and completing logging out of TurboTax
Compete a disk cleanup,
Restart your computer.
If you've enabled pop-up blocking in your web browser, please turn it off and try again.

Please also see the TurboTax FAQ below for additional suggestions:

Please reach out to us if you need further assistance.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

BabyBoys — Wed, 17 Mar 2021 14:47:11 GMT

Hi,

I've tried all the suggestions to fix the reCAPTCHA issue including updating Chrome, sing another browser (Edge), clearing the cache, signing out, restarting the laptop, logging back in - nothing works. The reCAPTCHA box cannot be checked and I keep getting an error message.

There seems to be a lot of people that are having issues with this according to Downdetector. Is there anything going on with the TurboTax site?

Thank you

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

Sharper — Wed, 17 Mar 2021 15:11:35 GMT

Having the same problem, followed the instructions.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

sanchay101 — Wed, 17 Mar 2021 15:31:26 GMT

Having the same problem. Tried above steps. Tried using safari, mozzila in addition to chrome.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

hgumarang — Wed, 17 Mar 2021 15:35:31 GMT

I have done each and every single step and then even went to use completely different computers to file my taxes. On every single device, CAPTCHA does not work. No image, no nothing. I have already entered my payment info for my IRS payment and paid Intuit for TurboTax and now I can't move forward to transmitting my return.

Re: What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

HHOMBURG — Wed, 17 Mar 2021 15:54:50 GMT

Same issue. On the phone with an agent and it's completely useless. Convenient that the issue occurs AFTER I've already paid TurboTax $175.

Edit: Finally got them to admit an issue on their end. Supposedly I will get an email when it's fixed. At this point, we just have to wait and see I guess, but I'll be requesting a refund if it's not fixed soon.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

Talphadogg — Wed, 17 Mar 2021 15:41:51 GMT

I hope its clear that this is a problem on Turbotax's side not ours. If there are several people all having the same issue at the same time having followed the "turn it off and on again" routine then the only thing left is the common denominator which is Turbo Tax. Please fix this.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

jgerber45 — Wed, 17 Mar 2021 15:44:57 GMT

I am also having this issue. Did all instructions posted and nothing has been resolved.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

hgumarang — Wed, 17 Mar 2021 15:47:10 GMT

Agreed and very frustrating! I note they had no problem receiving my payment for their product and now I cannot file. How long do we wait?

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

DennisRobinson — Wed, 17 Mar 2021 15:57:03 GMT

I'm also having this issue. I've gone through all the steps, twice. This is a problem on the Intuit side.

Re: What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

smiles0416 — Wed, 17 Mar 2021 15:57:04 GMT

I'm having the same problem. I've done everything imaginable to my computer and the captcha just isn't working. I just need to do this and then I can file. It's so frustrating

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

Talphadogg — Wed, 17 Mar 2021 16:00:19 GMT

According to this post they "Fixed it" back in February
https://ttlc.intuit.com/community/taxes/discussion/re-there-is-no-captcha-so-i-can-not-prove-that-i-am-not-a-computer/01/1090351
I've tried 2 different browsers, a "private window" my phone's browser and THEIR APP. all of which has failed to load the captcha. Funny how it happened after I already paid the over $100 to "file my taxes"

Re: What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

DoozieJr — Wed, 17 Mar 2021 16:02:03 GMT

I've been trying for 2 hours now to get the reCAPTCHA to work on three separate devices, and nada. Bittersweet to know it's not just me!

Re: What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

Waterblitz — Wed, 17 Mar 2021 16:05:13 GMT

STILL NOT WORKING!!!!

Re: What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

carrisa101 — Wed, 17 Mar 2021 16:06:12 GMT

I'm having the same issue as well. Currently waiting on a specialist to call me back.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

SForrestLO — Wed, 17 Mar 2021 16:14:22 GMT

If the Captcha is not working right or has missing elements, try these things.

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the Captcha. Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.

If not, then log out and clear your browser's Internet cache.

Close the browser and reopen it. Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.

Log in and try again. If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").

Log in with the private window (again making sure cookies are allowed) and try the e-file again. Or see if trying a different browser (with cookies allowed) will solve it.

Re: If you are missing a CAPTCHA, follow these steps: Log ou...

smiles0416 — Wed, 17 Mar 2021 16:15:41 GMT

We've just said none of those things are working for us...