topic I'm having same problem on Mac in Get your taxes done using TurboTax

Can't complete update. After download I click install and relaunch, window clears and nothing happens. Opening program again does EXACT SAME THING. Every time.

So-Frustrated — Thu, 06 Jun 2019 16:15:31 GMT

I'm having same problem on Mac

dkatagi — Thu, 06 Jun 2019 16:15:33 GMT

I'm having same problem on Mac

@macuser_22 Do you have any suggestions for these 2 MAC u...

mesquitebean — Thu, 06 Jun 2019 16:15:34 GMT

@macuser_22
Do you have any suggestions for these 2 MAC users when you are next around? Thanks!

I ended up deleting my 2017 return file off the desktop a...

So-Frustrated — Thu, 06 Jun 2019 16:15:36 GMT

I ended up deleting my 2017 return file off the desktop and emptying the trash...and started the return over completely. Fixed everything except my lost time of course.

Is there a way to do this without losing my almost comple...

mm33ee — Thu, 06 Jun 2019 16:15:37 GMT

Is there a way to do this without losing my almost completed data?

@mm33ee - The .tax2017 data file that should be in your D...

macuser_22 — Thu, 06 Jun 2019 16:15:39 GMT

@mm33ee - The .tax2017 data file that should be in your Documents Folder will not be affected by uninstalling the software.

If restarting the Mac does not solve it then: Corruption...

macuser_22 — Thu, 06 Jun 2019 16:15:40 GMT

If restarting the Mac does not solve it then:

Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Updating MacOS to the latest used to help me once in this...

kwei-chan — Thu, 06 Jun 2019 16:15:42 GMT

Updating MacOS to the latest used to help me once in this situation, but now it's happening again.

I ended up deleting my 2017 return file off the desktop a...

So-Frustrated — Thu, 06 Jun 2019 16:15:43 GMT

I ended up deleting my 2017 return file off the desktop and emptying the trash...and started the return over completely. Fixed everything except my lost time of course.