topic I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins in Get your taxes done using TurboTax

I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

107east- — Thu, 06 Jun 2019 15:48:19 GMT

I am trying to change/update my email address and it has already locked me out for 10 minutes so I wanted. I went to try again and it said I am locked out for 13 minutes.

I apologize for the inconvenience. This FAQ will provide...

SharmaineF — Thu, 06 Jun 2019 15:48:21 GMT

I apologize for the inconvenience. This FAQ will provide a solution.

https://ttlc.intuit.com/replies/5568870

This FAQ will provide steps to update your email if you cannot sign in.

https://ttlc.intuit.com/replies/3300098

Re: I apologize for the inconvenience. This FAQ will provide...

aenn13 — Fri, 31 Jan 2020 01:09:10 GMT

Your FAQ did not provide any such information.

I had a similar issue, couldn't remember my password and got locked out for 15 minutes.

fine, reset the password, waited 20minutes (because why not) and attempted to log in.

Was told im now locked out for 15 minutes.

I entered the password correctly after waiting MORE than the 15 minutes a 2nd time, and got the same message. Locked out for 15 minutes.

This is ridiculous and incredibly disturbing that your system is so flawed even at login.

Re: I apologize for the inconvenience. This FAQ will provide...

BrandiLO — Fri, 31 Jan 2020 03:19:50 GMT

Please to https://support.turbotax.intuit.com/contact. Please select your product, edition, and then write "I'm locked out of my account". You will get a message that no answers could be found. Select "Try Something Else". Fill out the form and click "submit my information". You will then be given a ticket number and a phone number to call to speak with customer care. They should be able to look you up in the system and get this resolved.

Re: I apologize for the inconvenience. This FAQ will provide...

FloydR — Tue, 03 Mar 2020 16:15:47 GMT

Now, I am really confused. I have been trying to do my taxes for 2019 since yesterday. Yesteday, I applied to relace my password. After doing this, I could not login. I applied to change my password again, but still coul not login. It says too many times, wait 15 minutes. I have waited 15 minuters, 30 minutes, and 24 hours. So now, I just went through the community forum. I filled out the form with my name, date of birth, social security #, and my address. I entered my newest password that I have not been signed in with yet. I verified this password. Then I was prompted to enter my username for my profile, but it did not work - [PII Removed], so I entered [PII Removed]. So now I don't know want to enter anywhere.

Re: I apologize for the inconvenience. This FAQ will provide...

DaraLO — Tue, 03 Mar 2020 16:47:46 GMT

@FloydR Did you go through the account recovery process here: https://myturbotax.intuit.com/account-recovery/?

Re: I apologize for the inconvenience. This FAQ will provide...

FloydR — Tue, 03 Mar 2020 18:59:37 GMT

yes, I recovered my password and have completed what I needed.

Re: I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

Mikes40155 — Mon, 25 Jan 2021 18:23:05 GMT

why does the 15 minute lock out not work.

Re: I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

Mikes40155 — Mon, 25 Jan 2021 18:28:47 GMT

Your 15 mins lockout does not work

Re: I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

EbonyL122824 — Tue, 26 Jan 2021 00:18:29 GMT

You can use this link here to recover your account. There is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. If you still can't access your account, you can contact TurboTax Support for assistance by following this link here.

Re: I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

andremiad — Fri, 04 Feb 2022 19:24:39 GMT

I have been locked out over night.

Re: I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

DaraLO — Fri, 04 Feb 2022 19:42:19 GMT

@andremiad To sign in to your Turbotax account when it's been temporarily locked, follow the steps in this Help Article: Sign in is temporarily locked