topic Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work in Get your taxes done using TurboTax

Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

john-hogue — Thu, 06 Jun 2019 15:37:10 GMT

We are trying to add credit card info to pay for efiling Georgia State

I found this answer from another user - run the Turbo Tax...

jengalaway — Thu, 06 Jun 2019 15:37:10 GMT

I found this answer from another user - run the Turbo Tax program as an Administrator. After I did this, I was able to click the CONTINUE button and pay my state e-file fee with no issues.

Worked great for me on Win8.1, thanks for the tip!

tedlangevin55 — Thu, 06 Jun 2019 15:37:12 GMT

Worked great for me on Win8.1, thanks for the tip!

It worked for me too - run in administrative mode on both...

michaelchraplews — Thu, 06 Jun 2019 15:37:13 GMT

It worked for me too - run in administrative mode on both the TurboTax and your laptop. Much better than the two calls to the help desk at Intuit. I wasted at least 4 hours on the phone with two separate customer service agents.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

stoneda — Thu, 18 Feb 2021 00:06:37 GMT

Running as an Administrator didn't work Is there a contact phone number I can call for the secure online store to pay my filing fee?

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to ...

DaraLO — Thu, 18 Feb 2021 01:53:39 GMT

@stoneda You can speak with someone on our phone support team. The following TurboTax Help Article will assist you with connecting with the right person to get the help you need: What is the TurboTax phone number?

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to ...

stoneda — Thu, 18 Feb 2021 14:57:37 GMT

Thank you. I did talk to a support specialist for a couple of hours. There final recommendation was to uninstall and reinstall the software. Instead I installed the software on my other, older HP laptop and successfully filed my State return. Now I just need to figure out why my brand new HP laptop is not allowing me to connect to the TurboTax secure online store. I'll work on that later this week. Meanwhile, this posting can close.

Re: It worked for me too - run in administrative mode on both...

jjpalumbo1954 — Fri, 26 Feb 2021 02:19:34 GMT

how do you run in Administrator mode in turbo tax?

I am running as Administrator in Windows and Turbo tax still does not give me access to file state electronically

Re: It worked for me too - run in administrative mode on both...

stoneda — Fri, 26 Feb 2021 02:32:36 GMT

You need to launch TurboTax as an administrator. Go to Start, scroll to TurbeTax, right click on it and select Administrator. That should allow you run as Administrator.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

nr022400 — Thu, 11 Mar 2021 14:07:33 GMT

I can't complete my purchase for Virginia e-file on line. The linkdoes not work. It is holding me up from completing my returns. THANK YOU!!

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

stoneda — Thu, 11 Mar 2021 16:44:58 GMT

See my previous reply on how to run TurboTas as an Administrator. That has worked for many or try another PC/Laptop.

Re: It worked for me too - run in administrative mode on both...

RVA2002 — Sat, 08 May 2021 17:26:27 GMT

I am running turbotax on a Lenova windows 10 pro. I am having the same problem accessing the online store to pay for the filing of my Virginia return. When I right click the Turbotax program like you suggest, I don't see an option to start Turbotax as an administrator.

Re: It worked for me too - run in administrative mode on both...

RVA2002 — Sat, 08 May 2021 17:27:16 GMT

I have the exact same problem.

Re: It worked for me too - run in administrative mode on both...

RVA2002 — Sat, 08 May 2021 17:39:45 GMT

Found the solution. I changed my screen setting from 125% to 100%

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

RVA2002 — Sat, 08 May 2021 17:40:55 GMT

I found a solution that works for me. I changed my screen setting from 125% to 100%