topic Accept it ... not except. Ugh! in Get your taxes done using TurboTax

Received a check from civista bank?

brandy_bates78 — Thu, 06 Jun 2019 14:46:05 GMT

Is this the coreect refund check

So you received a paper check instead of a direct deposit...

mesquitebean — Thu, 06 Jun 2019 14:46:07 GMT

So you received a paper check instead of a direct deposit?

Civista Bank is one of 2 banks that is used when you choose to pay your TurboTax fees out of your Federal refund. Did you choose that option?

If you chose to pay your TurboTax fees out of your Federal refund, the refund goes first to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Was there a problem with the direct deposit of your Federal refund? Did your bank refuse the direct deposit, and was it returned to the company that handles that (SBTPG).

If the direct deposit is refused by your bank and is returned to SBTPG, then their bank will send the refund to you in a check, less a $20 service fee.

Is that what happened to you? This is mainly a user community forum, so we won't know anything specific about your particular check. But we can tell you how to contact SBTPG or TurboTax if there are any problems.

They took out $20 and an additional fee of $39.99. This i...

codysmith03 — Thu, 06 Jun 2019 14:46:07 GMT

They took out $20 and an additional fee of $39.99. This is ridiculous! So I paid TurboTax $80. Now I have to pay $20 because my bank didn’t except it. PLUS another $39.99 for “refund processing “. This is absurd!

Accept it ... not except. Ugh!

codysmith03 — Thu, 06 Jun 2019 14:46:09 GMT

Accept it ... not except. Ugh!

I contacted Civista Bank and they said refund had been de...

cqlls07 — Thu, 06 Jun 2019 14:46:11 GMT

I contacted Civista Bank and they said refund had been deposited and evidently not returned to them, yet my bank closed my account on 02/26/2019, Civista deposited funds on 02)26/2019, another says deposited in 02/27/2019. Yet STBPG says Deposited on 03/04/2019: STBPG is not contactable by phone, automated system asks you to select Operator, after a few moments call hangs up.HOW do i get a live representative at STBPG, to find out where is my refund!

@cqlls07 Here is the only contact info for SBTPG I hav...

mesquitebean — Sun, 08 Mar 2020 04:54:18 GMT

@ cqlls07
Here is the only contact info for SBTPG I have. Try early in the morning. Hours are listed on this page:
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Ask your bank what they did with it. If your bank refused the direct deposit, they will send it back to SBTPG's bank that sent it, who will issue you a check in the mail. I don't know how long it will take to get back to SBTPG's bank.

Here's how to phone TurboTax Support to see if they can advise you on reaching SBTPG.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: @cqlls07 Here is the only contact info for SBTPG I hav...

twolf — Fri, 07 Feb 2020 15:10:31 GMT

Your SBTG link goes to a "The page you were looking for doesn't exist>"

Re: They took out $20 and an additional fee of $39.99. This i...

ewicks67 — Fri, 14 Feb 2020 20:28:06 GMT

I just got my refund, less $386. I called the number listed on here and the man told me they only tooK $140 at most. So where is the rest of my refund ? Crooks !!!!!!

Re: Received a check from civista bank?

Chuck2709 — Thu, 27 Feb 2020 00:43:35 GMT

IRS supposedly sent my refund to Civista, but when I call them they try to transfer me to SBTPG, & they are impossible to get a hold of. When I try to talk to Civista about IRS sending refund to them, they completely shut me down rudely & act like they can’t help me.

Been 2 weeks sent IRS sent my refund & still nothing...

Re: Received a check from civista bank?

Jaline1 — Fri, 28 Feb 2020 15:27:30 GMT

I talked to the irs today because I had the same problem they gave me this number [phone number removed] also I spoke with someone who returned my call at 877-908-7228. They also said they send the funds out 3 business days after they get them back and it could take up to 14 days After that

Re: Received a check from civista bank?

Iliketurtles — Wed, 15 Apr 2020 14:58:40 GMT

I received a deposit for 232.71 but my tax refund was $1132.71 I need help figuring out why

Re: Received a check from civista bank?

Daryl4123 — Fri, 24 Apr 2020 23:11:07 GMT

Wanted to No if my stimulation check was deposited into this account.it was deposited on April15 but it's not in my account.

Re: Received a check from civista bank?

Daryl4123 — Fri, 24 Apr 2020 23:15:50 GMT

I'm asking because I received my refund check from you.when will I no if stimulation was how long will it be before I can get it will it be mails or what

Re: Received a check from civista bank?

lcstahl — Thu, 07 May 2020 21:26:17 GMT

Have not received my $13.00 refund that was to be sent to Security Service Federal credit Union, San Antonio,Tx.

Re: Received a check from civista bank?

Meka38 — Wed, 19 Aug 2020 14:44:10 GMT

We're is the rest of my money

Re: Received a check from civista bank?

xmasbaby0 — Wed, 19 Aug 2020 14:47:23 GMT

@Meka38 You are adding to a thread full of other people's posts and have provided us with no information or details--so we can only guess what you are asking about.

MY REFUND WAS LESS THAN I EXPECTED

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return. Federal refund line 20 on Form 1040 State tax forms are all different so we cannot tell you what line to look at on your state form. BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due. A lot of confusion would be avoided by doing that.

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund. If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks. The WMR site will contain a message regarding your offset. It is also possible that the IRS caught a mistake you made and reduced your refund.

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

IRS Treasury Offset Program Call Center at 1-800-304-3107

Be aware also that your Federal refund and state refund do NOT come together. Federal and state tax returns are processed by two completely separate entities. There is no rule as to which one will come first,

Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

Reduced Refund https://www.irs.gov/taxtopics/tc203

Re: Received a check from civista bank?

tleewhit81 — Tue, 27 Oct 2020 00:58:44 GMT

I just received a check from Civista Bank. The last mention of it appears to be from 2019 in conjunction with a different bank? Is this a legit payment?

I realized after I had submitted my taxes I put in the wrong routing number so was expecting either a notification to correct it or something from turbotax. I just don't want to open myself up to a fraudulent payment.

Re: Received a check from civista bank?

VolvoGirl — Tue, 27 Oct 2020 01:36:43 GMT

@tleewhit81 Were you having the fees deducted from your refund? Yes that is the bank Turbo Tax uses to take the fees out. If they couldn't deposit it to your bank account they mail you a check. There might be another fee to mail the check.

Re: Received a check from civista bank?

tleewhit81 — Tue, 27 Oct 2020 01:51:53 GMT

Yes I did. Thanks! Was worried since it didn't say anything about turbotax in the letter.

Re: Received a check from civista bank?

Zelia55 — Fri, 19 Feb 2021 16:40:03 GMT

Where is my check, I don't have direct deposit so my check should have come to my address [address removed]. I was giving a track number the number is [removed]