topic You will need to contact TurboTax support and speak direc... in Get your taxes done using TurboTax

2016 Tax Return file won't open in TT Premier 2016 - why?

afatto — Thu, 06 Jun 2019 14:31:42 GMT

I've never had this problem before. I filled out both Federal and State data in my 2016 return on Turbo Tax Premier 2016 a few weeks back, saved all my work (of course). Now, when I try to open the return, nothing happens - no file opens up. After several attempts (OPEN RECENT, etc.), TT Premier opens an UNTITLED return with no data.

Any suggestions?

Yiou are asking from TT online (web). Did you use that,...

SweetieJean — Thu, 06 Jun 2019 14:31:44 GMT

Yiou are asking from TT online (web). Did you use that, or TT desktop?

Thanks. I am using TT Premier 2016 from the desktop, the...

afatto — Thu, 06 Jun 2019 14:31:45 GMT

Thanks. I am using TT Premier 2016 from the desktop, the application installed on my computer. Thanks.

Did you password protect it, maybe?

SweetieJean — Thu, 06 Jun 2019 14:31:47 GMT

Did you password protect it, maybe?

You will need to contact TurboTax support and speak direc...

SweetieJean — Thu, 06 Jun 2019 14:31:48 GMT

You will need to contact TurboTax support and speak directly with a support agent concerning this issue.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/