topic Why was I charged in Get your taxes done using TurboTax

Does Turbo Tax offer 24/7 service online?

acpitax — Thu, 06 Jun 2019 14:24:55 GMT

TT Free does not include phone support, though.

SweetieJean — Thu, 06 Jun 2019 14:24:57 GMT

TT Free does not include phone support, though.

Why was I charged

debbie8517 — Thu, 06 Jun 2019 14:24:57 GMT

Why was I charged

@debbie8517 You have posted in an already-answered thread...

mesquitebean — Thu, 06 Jun 2019 14:24:59 GMT

@debbie8517
You have posted in an already-answered thread on a different topic. Please start your thread with your topic at the link below where you can be questioned about your issue..

When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters.. If you need more room, lower on the form you will come to another box with plenty of room to enter details. This is a public Internet forum, so don't post any personal info.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>

I'll close this old thread.

The Online TurboTax website is available 24/7 for account...

mesquitebean — Thu, 06 Jun 2019 14:25:01 GMT

The Online TurboTax website is available 24/7 for account access, for preparation of an Online return, purchasing software (CD/download), etc.

This user community forum is available 24/7, but at night it's mostly fellow users and volunteer helpers. In the daytime, more TurboTax Support agents are also in the forum.

Customer Support phone hours during filing season are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. Free Edition does not include phone support, unless one has the PLUS option with it.

FAQ: How do I contact TurboTax?

https://ttlc.intuit.com/replies/6386875

Re: Does Turbo Tax offer 24/7 service online?

Donzelabram — Thu, 27 Feb 2020 01:58:58 GMT

I'm trying to locate a account they say irs sent my money to

Re: Does Turbo Tax offer 24/7 service online?

dsanl — Sun, 13 Feb 2022 13:13:01 GMT

I’m looking for my 2018 taxers

Re: Does Turbo Tax offer 24/7 service online?

Shavonnicka — Sat, 30 Jul 2022 19:41:57 GMT

Good evening my name is shavonnicka Robinson I was trying to see how long have to wait for my income tax come back I been waiting 3/18/2021

Re: Does Turbo Tax offer 24/7 service online?

DoninGA — Sat, 30 Jul 2022 19:48:59 GMT

@Shavonnicka wrote:

Good evening my name is shavonnicka Robinson I was trying to see how long have to wait for my income tax come back I been waiting 3/18/2021

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

The IRS is severely backlogged in processing tax returns this year. It is taking from 6 months and longer to start the process.

Go to this IRS website for the status of filed tax returns - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of July 22, 2022, we had 10.5 million unprocessed individual tax year 2021 returns. Of these, 1.7 million returns require error correction or other special handling, and 8.8 million are paper returns waiting to be reviewed and processed. This work does not typically require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If a correction is made to any Recovery Rebate Credit, Child Tax Credit, Earned Income Tax Credit or Additional Child Tax Credit claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Tax Season Refund Frequently Asked Questions.

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to January 2022 and continue to work the returns that need to be manually reviewed due to errors. We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before January 2022 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.

Re: Does Turbo Tax offer 24/7 service online?

Fannie209 — Sat, 22 Apr 2023 15:15:04 GMT

Is my tax return still pending snn [phone number removed]509 95204 date of my taxes 04 12 2023

Re: Does Turbo Tax offer 24/7 service online?

KristinaK — Wed, 26 Apr 2023 18:09:12 GMT

Here is how to check your e-file status.

@Fannie209