topic I bought TTx Business CD 2016 by mistake. It did not work because I had done my 2015 taxes with TTx Premier. I had to buy TTx Premier 2016 download. Pls Refund $99.99 in Get your taxes done using TurboTax

I bought TTx Business CD 2016 by mistake. It did not work because I had done my 2015 taxes with TTx Premier. I had to buy TTx Premier 2016 download. Pls Refund $99.99

jordiandre — Thu, 06 Jun 2019 13:50:35 GMT

I bought 2016 TTx Business at Costco. It would not pull the info from my 2015 return done with TTx Premier. So, I had to buy the 2016 TTx Premier (download) for $99.99. Can I get a refund?

You purchased it at Costco? Return it to Costco.

xmasbaby0 — Thu, 06 Jun 2019 13:50:36 GMT

You purchased it at Costco? Return it to Costco.

Well... Thanks for the suggestion.... I found out TTx Bu...

jordiandre — Thu, 06 Jun 2019 13:50:38 GMT

Well... Thanks for the suggestion.... I found out TTx Business did not work (would not pull the 2015 info done with TTx Premier) after I opened the sealed package, installed it in my computer and found out it was incompatible with Premier. I will try returning it to Costco but I'm pretty sure they will not accept it. Also I don't have the original receipt from January 2017...

You can try contacting customer support. Don't know if t...

xmasbaby0 — Thu, 06 Jun 2019 13:50:39 GMT

You can try contacting customer support. Don't know if they will be able to help you--when you buy shoes at J.C. Penney can you get a refund from Zappo.com? It never hurts to try. Do not use the word "refund" in your request--use the word "billing."

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

https://ttlc.intuit.com/questions/1901181-our-turbotax-satisfaction-guaranteed-refund-policy