https://ttlc.intuit.com/community/taxes/discussion/i-paid-69-99-for-turbotax-advantage-deluxe-order-tar17xxxxxxxxxx-and-it-states-there-is-no-unlock-or/01/704704#M283664 no Thu, 06 Jun 2019 13:41:47 GMT barney107 2019-06-06T13:41:47Z https://ttlc.intuit.com/community/taxes/discussion/i-paid-69-99-for-turbotax-advantage-deluxe-order-tar17xxxxxxxxxx-and-it-states-there-is-no-unlock-or/01/704704#M283664 no Thu, 06 Jun 2019 13:41:47 GMT https://ttlc.intuit.com/community/taxes/discussion/i-paid-69-99-for-turbotax-advantage-deluxe-order-tar17xxxxxxxxxx-and-it-states-there-is-no-unlock-or/01/704704#M283664 barney107 2019-06-06T13:41:47Z https://ttlc.intuit.com/community/taxes/discussion/did-you-sign-onto-your-download-account-with-the-exact-sa/01/704713#M283671 <P>Did you sign onto your download account with the exact same userID you used for the Advantage account?</P><P>Go to this website and sign onto your download account -&nbsp;<A href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download" target="_blank">https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download</A></P><P>If there is not a 2017 download showing in your account then you will need to contact TurboTax support for assistance.</P><P>Use this website to contact TurboTax support -&nbsp;<A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></P><P>Support can also be reached by messaging them on these pages&nbsp;<A href="https://www.facebook.com/turbotax/" rel="nofollow" target="_blank">https://www.facebook.com/turbotax/</A>&nbsp;and&nbsp;<A href="https://twitter.com/TeamTurboTax" rel="nofollow" target="_blank">https://twitter.com/TeamTurboTax</A></P><P>Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday</P> Thu, 06 Jun 2019 13:41:49 GMT https://ttlc.intuit.com/community/taxes/discussion/did-you-sign-onto-your-download-account-with-the-exact-sa/01/704713#M283671 DoninGA 2019-06-06T13:41:49Z