topic Worked ! Thank you. in Get your taxes done using TurboTax

2016 Home and Biz; I have downloaded and when executing file I only get the following error: "failed to ensure dir exists: c:\users\markpa~1\Appdata\Local\Temp\ckz_TDHL".

markpa602 — Sat, 01 Jun 2019 02:06:38 GMT

2016 Home and Biz; I have downloaded and when executing file I only get the following error: "failed to ensure dir exists: c:\users\markpa~1\Appdata\Local\Temp\ckz_TDHL". I have deleted the download from my folder and re-downloaded several times, and the error message returns each time, only with a different 4-letters within "ckz_####"

I ran the .exe file "as administrator" and it loaded up i...

markpa602 — Sat, 01 Jun 2019 02:06:40 GMT

I ran the .exe file "as administrator" and it loaded up immediately. To do this, right-click on the .exe file which you downloaded and in the dialogue box that appears, left-click on "Run as Administrator".

Worked ! Thank you.

mitch-bacharach — Sat, 01 Jun 2019 02:06:43 GMT

Worked ! Thank you.

Re: I ran the .exe file "as administrator" and it loaded up i...

sgcastle — Wed, 05 Feb 2025 00:05:09 GMT

This worked.. Thanks. Checked all over Turbotax with no help.

Re: I ran the .exe file "as administrator" and it loaded up i...

GemChefette — Thu, 20 Feb 2025 20:46:57 GMT

I was on the phone with Intuit help for three hours yesterday without getting this resolved. I saw this posted while doing a Google search this morning and it worked! This definitely needs to be shared with the help line.