topic I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen in Get your taxes done using TurboTax

I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen

babs2no — Thu, 06 Jun 2019 13:28:46 GMT

This is most likely a browser issue. Log out of TurboTax...

Critter — Thu, 06 Jun 2019 13:28:48 GMT

This is most likely a browser issue.

Log out of TurboTax and Delete any Intuit-related cookies and empty the browser's Internet cache. Then close the browser, and reopen it. Try again, but on the sign-in page, be sure there is no check mark for "remember me" until you get this resolved.

If still no luck, then do the above steps again, and if your browser has private browsing/incognito mode, try using a private window to access the TT site.

If still having problems, you can try a different browser if you have one available.

For a Chrome browser, clear cache and cookies using the o...

SweetieJean — Thu, 06 Jun 2019 13:28:51 GMT

For a Chrome browser, clear cache and cookies using the option from "the beginning of time". Close the browser. Open the browser and then access the TurboTax website again - <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/online/">https://turbotax.intuit.com/personal-taxes/online/</a>

Below is a link to receive more information on this issue...

GabiU — Thu, 06 Jun 2019 13:28:54 GMT

Below is a link to receive more information on this issue:
https://ttlc.intuit.com/replies/6363644