topic Loading problem once I sign in in Get your taxes done using TurboTax

Loading problem once I sign in

micahmiller13 — Thu, 06 Jun 2019 13:04:56 GMT

Once I log in to my turbotax account, I get a loading circle that will not let me click anywhere else on the page. It is stuck on my federal return and will not respond to other clicks. I have tried refreshing, using on different browsers (Firefox and Chrome) and tried different computers.

Please clear your browser cookies and try again. It shoul...

Ali_A — Thu, 06 Jun 2019 13:04:57 GMT

Please clear your browser cookies and try again. It should work for both Chrome and Firefox. Let us know if you still have any issues.

Hi, thanks for the response but I am still experiencing i...

micahmiller13 — Thu, 06 Jun 2019 13:04:59 GMT

Hi, thanks for the response but I am still experiencing issues. Anything else I can do?

close all your browsers, open Incognito session on your C...

Ali_A — Thu, 06 Jun 2019 13:05:00 GMT

close all your browsers, open Incognito session on your Chrome browser and login here <a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/">https://myturbotax.intuit.com/</a> let us know if it works

Still having troubles, the page will flash like it is try...

micahmiller13 — Thu, 06 Jun 2019 13:05:02 GMT

Still having troubles, the page will flash like it is trying to reload the text box but always ends up with the loading circle. It seems like it is trying to process the request but can't get confirmation.

Can you try Safari?
Ali_A — Thu, 06 Jun 2019 13:05:03 GMT
Can you try Safari? <a rel="nofollow" target="_blank" href="https://support.apple.com/downloads/safari">https://support.apple.com/downloads/safari</a> this seems like a browser cookie issue.

Tried Safari and still not getting any luck. It was worki...

micahmiller13 — Thu, 06 Jun 2019 13:05:05 GMT

Tried Safari and still not getting any luck. It was working fine for me this morning and I was on to state taxes but when I tried to hit back, I ran into this problem.

I can send a screenshot if needed. Do I need to call to...

micahmiller13 — Thu, 06 Jun 2019 13:05:06 GMT

I can send a screenshot if needed. Do I need to call to make sure I can get this figured out?

Yes, please give us a call https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>