topic Problem updating turbotax in Get your taxes done using TurboTax

Problem updating turbotax

lynne-kissner — Thu, 06 Jun 2019 11:52:41 GMT

Getting the error: Failed to download. Error 2145386407 jobs cost transfer policy settings prevent the job from transferring at this time. We have slow satellite internet and it is also limited data per month.

https://ttlc.intuit.com/replies/3301973

ChrisH1 — Thu, 06 Jun 2019 11:52:43 GMT

https://ttlc.intuit.com/replies/3301973

Error: [phone number removed]

dena_pamin1 — Thu, 30 Jan 2020 20:11:30 GMT

I am getting this error on the update- 2145386407-The jobs Cost Transfer settings prevent the job from Transferring at this time.

Re: Problem updating turbotax

RJ3705 — Thu, 19 Mar 2020 20:19:19 GMT

I get failed to download California error [phone number removed] Details the job's cost transfer policy seeting prevent the job from transferring at this time.

This is preventing me from finishing my state tax filing.

How to get this fixed?

Re: Problem updating turbotax

bgavin — Fri, 11 Apr 2025 16:55:05 GMT

Same problem, 2025 Premier, Windows 10 Pro, ESXi VM machine, latest updates.

Re: Problem updating turbotax

CatinaT1 — Fri, 11 Apr 2025 17:11:39 GMT

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

Type "environment" in the windows search bar.
This will bring up "Edit the System Environment Variables" as a match.
Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."
Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".
This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.
Click on each, then click on the "Edit..." pushbutton.
This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).
This folder must, of course, exist for this step to work properly.
OK out of all the dialog boxes and retry the install.
Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.

Re: Problem updating turbotax

bgavin — Tue, 15 Apr 2025 15:21:25 GMT

We are paying Turbo Tax to know and understand the details.
TT is smart enough to check the windows version at startup, then refuse to launch unless Win10 or higher.

It is just as easy for TT to verify TMP and TEMP presence at startup as well.
More insidious is the network METERING function that causes TT update errors.
In its infinite wisdom, Microsoft updates took it upon itself to enable METERING in my network connection.
This resulted in a cryptic fail-to-update message from TT.

The user is paying Turbo Tax to do its job, because most users are not system admins familiar with Windows internals.

Same goes for TT asking me to dig out some Sched-E carryover field from last years tax return, that it prepared.

TT knows exactly what it wants, and where to find it, yet demands the user scour through old returns to find some arcane value and manually plug it in.

Millions of users are paying TT good money to do the job.
These basic loose ends are unacceptable.