Can you please find out why I never received the 2017 version of Turbo Tax that I was billed for?

carolk365 — Thu, 06 Jun 2019 10:34:32 GMT

I was billed on November 3 and was told it would be available on November 14. As of December 15th I have not received it.

If you are an Advantage subscriber the 2017 installation...

SweetieJean — Thu, 06 Jun 2019 10:34:34 GMT

If you are an Advantage subscriber the 2017 installation files for both Windows and Mac were sent to your download account at no charge. Sign onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

topic Can you please find out why I never received the 2017 version of Turbo Tax that I was billed for? in Get your taxes done using TurboTax

Can you please find out why I never received the 2017 version of Turbo Tax that I was billed for?

If you are an Advantage subscriber the 2017 installation...