topic I have a new computer since I ordered my copy of Turbotax with a disc and no longer have an internal disc drive. Can you help me change over to download my copy? in Get your taxes done using TurboTax

I have a new computer since I ordered my copy of Turbotax with a disc and no longer have an internal disc drive. Can you help me change over to download my copy?

jdixieland — Thu, 06 Jun 2019 09:59:37 GMT

I have a MacPro. My order number was [removed]

Please follow the directions in the TurboTax FAQ below to...

Trevar — Thu, 06 Jun 2019 09:59:38 GMT

Please follow the directions in the TurboTax FAQ below to contact product support. Please make sure you have the CD and purchase information available when you call.

We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.

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Re: I have a new computer since I ordered my copy of Turbotax with a disc and no longer have an internal disc drive. Can you help me change over to download my copy?

Michaelbfriedman — Thu, 04 Nov 2021 13:55:47 GMT

My new computer no longer has a disc drive so I need to convert to a download for my 2021 return.

Re: I have a new computer since I ordered my copy of Turbotax with a disc and no longer have an internal disc drive. Can you help me change over to download my copy?

Critter-3 — Thu, 04 Nov 2021 14:36:22 GMT

Ok ... if you are an ADVANTAGE member and have usually purchased a CD then you ALSO have a download in your account ... just log in to get it. It is probably too late to switch to a download this year (so the CD will still be shipped) however you can make the change in the account for the 2022 program.

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

You must use the exact same User ID you used to purchase the software when signing onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If that link does not show your purchase for download then use this TurboTax website - https://shopping.turbotax.intuit.com/app/downloads/