topic You are not sending me the required 6-digit code. What is the problem? in Get your taxes done using TurboTax

You are not sending me the required 6-digit code. What is the problem?

edwardsvillescho — Thu, 06 Jun 2019 09:36:23 GMT

Follow these troubleshooting steps for your verification...

BrandiS — Thu, 06 Jun 2019 09:36:25 GMT

Follow these troubleshooting steps for your verification code:

https://ttlc.intuit.com/replies/4576376

Hope this was helpful!

Re: Follow these troubleshooting steps for your verification...

Travel — Tue, 02 Jul 2019 02:43:15 GMT

That wasn't helpful at all. It's not in the spam folder and I can't exactly contact gmail to ask what the hold up is. I've used the same address for years with Intuit, so this is incredibly frustrating. Apparently the best you guys can do is link me to a worthless FAQ.

Re: You are not sending me the required 6-digit code. What is the problem?

infohighwy2 — Tue, 02 Jul 2019 03:40:23 GMT

I tried to login tonight, July 1, having them email me the code. It never came. Fortunately I had a cell phone registered so after about 15 minutes had them send an SMS to that cell phone, and it came through within 30 seconds. It's been about an hour and the code never did come through email. I suspect an issue on their end. In the future, you may want to have a cell phone as a backup option. To verify my email account was not stuck, I actually sent an email to the exact address they would have sent the code to, and it came through instantly, so the problem is not in my email account.

Re: You are not sending me the required 6-digit code. What is the problem?

JBrown13 — Sun, 02 Feb 2020 19:10:27 GMT

get ahold of mobile carrier and explain the issue it's a setting on their end hope this helps

Re: You are not sending me the required 6-digit code. What is the problem?

harmansj — Mon, 17 Feb 2020 18:08:07 GMT

They do it if you have a free account. Its meant to frustrate you and force you to pay something.

Whoever is reading this - you work for a terrible company and are a terrible person

Re: You are not sending me the required 6-digit code. What is the problem?

walkerboy1911 — Sat, 11 Apr 2020 01:13:06 GMT

Can someone help me with this 6-digit code? I have tried everything possible to try to receive it. It is not sending for some reason. Who can help me receive this code? How can I force TurboTax to send me this code?

Re: You are not sending me the required 6-digit code. What is the problem?

OhYeahItsJosh — Sat, 11 Apr 2020 01:22:07 GMT

I am also having this issue and have been all day. By the time I DO get the code, it's already expried.

Re: You are not sending me the required 6-digit code. What is the problem?

meymeycakes — Sat, 11 Apr 2020 01:42:47 GMT

They told me they were having issues all day and to try again tomorrow. Something about their codes generator not working. My nerves are shot now. 🙂

Re: You are not sending me the required 6-digit code. What is the problem?

OhYeahItsJosh — Sat, 11 Apr 2020 01:43:45 GMT

That's what I was told. I don't see this getting fixed by tomorrow.

Re: You are not sending me the required 6-digit code. What is the problem?

momdadsandy6536 — Mon, 01 Mar 2021 02:30:01 GMT

Please call me before I loose my mind

[phone number removed] all I need is the 6 digit code which is not getting sent to my gmail!!!!

Re: You are not sending me the required 6-digit code. What is the problem?

CarissaM — Mon, 01 Mar 2021 17:36:57 GMT

We cannot arrange for a callback here in this public forum.

If you need to speak with customer support, please click here.

Re: Follow these troubleshooting steps for your verification...

TomsGallery — Sat, 12 Apr 2025 16:33:23 GMT

YES.... I have never experienced this problem before. But this year it seems totally dysfunctional!!! I am avoiding the nasty terms this problem is inspiring. Simply put it sucks!