topic Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem. in Get your taxes done using TurboTax

Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem.

ddedman — Thu, 06 Jun 2019 09:25:16 GMT

To resolve this issue make sure to only try and e-file th...

slicendise22 — Thu, 06 Jun 2019 09:25:17 GMT

To resolve this issue make sure to only try and e-file the federal return. Call TurboTax product support for assistance with filing your federal alone.

Also make sure you have the most updated version if using a software version of our product, and if still unable to e-file wait a couple of hours and try again.

I’m having the same issue and still not luck after 2 days...

anugent604 — Thu, 06 Jun 2019 09:25:19 GMT

I’m having the same issue and still not luck after 2 days. Did some troubleshooting on my own and didn’t get and explination or much help from TurboTax when I spoke with one of their reps … Did you ever get this to go through or did you just give up and e-file?

I too am having issues e-filing. The IRS message says tha...

vbrachet — Thu, 06 Jun 2019 09:25:20 GMT

I too am having issues e-filing. The IRS message says that the IP-PIN provided are incorrect, but we were NOT part of the IRS-IP PIN program this year. Since Turbo Tax makes us create a PIN number for each person filing jointly, I wonder if the software doesn't mix them and tries to enter the Turbo-Tax-specific PIN in the IRS-IP PIN slot. In which case indeed, the IRS system will reject the file.