https://ttlc.intuit.com/community/taxes/discussion/i-have-not-received-my-refund-yet-and-you-guys-want-to-charge-the-turbo-tax-service-can-i-get-an/01/658496#M265828 Thu, 06 Jun 2019 09:21:21 GMT dablockteam 2019-06-06T09:21:21Z https://ttlc.intuit.com/community/taxes/discussion/i-have-not-received-my-refund-yet-and-you-guys-want-to-charge-the-turbo-tax-service-can-i-get-an/01/658496#M265828 Thu, 06 Jun 2019 09:21:21 GMT https://ttlc.intuit.com/community/taxes/discussion/i-have-not-received-my-refund-yet-and-you-guys-want-to-charge-the-turbo-tax-service-can-i-get-an/01/658496#M265828 dablockteam 2019-06-06T09:21:21Z https://ttlc.intuit.com/community/taxes/discussion/turbotax-follows-a-defined-sequence-of-events-to-collect/01/658504#M265832 <DIV> <P>TurboTax follows a defined sequence of events to collect unpaid fees for our services. However, if you read step 2, below, there is some time built into the collection process, and you can ask for a deferment by following the procedure outlined in our emails.</P> <P>If you get hit with a <A href="https://ttlc.intuit.com/questions/2539782" target="_blank">refund offset</A>, what's left over might not be enough to cover your fees. Here's what happens next:</P> <OL> <LI>We'll send an<STRONG>&nbsp;</STRONG>email with instructions on how to pay your TurboTax fees (minus the Pay With My Refund fee, if&nbsp;any) by a certain date.</LI> <LI>If the fees remain unpaid by the specified date, we'll send two more followup emails <B>asking that you either pay or request a deferment</B> to prevent the fees from being automatically debited from your bank account.</LI> <LI>Finally, if you still haven't paid by the requested date, we’ll send a final email&nbsp;letting you know that we're debiting the fees (minus the Pay With My Refund fee, if any) and that the auto-debit process cannot be stopped.</LI> </OL> <P>The same sequence of events occurs <B>if the IRS is still holding your refund 36 days</B> after your original estimated refund date, except that we'll also debit the Pay With My Refund fee (if any) in Step 3.</P> </DIV> <SPAN> <A href="https://ttlc.intuit.com/questions/2552376-what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees?jump_to=answer_4169801#collapse2" target="_blank">How do you justify debiting my account?</A> </SPAN><BR /> Thu, 06 Jun 2019 09:21:22 GMT https://ttlc.intuit.com/community/taxes/discussion/turbotax-follows-a-defined-sequence-of-events-to-collect/01/658504#M265832 MichaelMc 2019-06-06T09:21:22Z https://ttlc.intuit.com/community/taxes/discussion/re-i-have-not-received-my-refund-yet-and-you-guys-want-to-charge-the-turbo-tax-service-can-i-get-an/01/1423592#M517264 <P>Hi I still haven’t got my refund yet please m out of work at this time can you please please do a extension please . This never ever happened to me . Please !!!!</P><P>Thank you&nbsp;</P> Wed, 08 Apr 2020 03:02:45 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-have-not-received-my-refund-yet-and-you-guys-want-to-charge-the-turbo-tax-service-can-i-get-an/01/1423592#M517264 Pcone23 2020-04-08T03:02:45Z